The Role
The Director manages centralized business processes to optimize patient retention, improve efficiency, and enhance patient experience and value. Responsibilities include leading projects, analyzing ROI, and implementing process improvements.
Summary Generated by Built In
Job Summary & Responsibilities
This employee is responsible for managing specific centralized business processes for patient retention, optimizing process efficiency, improving patient experience/outcome, and patient Lifetime value. The employee also supports operational projects to improve efficiencies across the organization.
- Develops/leads projects and improves processes by identifying and implementing new applications, system enhancements/hard stops/changes, workflow modifications, etc.
JOB FUNCTIONS
- Manages multiple centralized groups focused on improving patient retention and centralized sales activity
- Establishes and progressively improves patient lifetime value to support overall revenue growth
- Maximizes cross-selling activities/potential to improve revenue per patient
- Identifies, leads, and executes projects relating to process efficiency, remote patient engagement/management, and compliance improvements
- Performs ROI and Cost/Benefit analysis of new opportunities and presents findings
- Develops and follows through on special projects designed to achieve cost savings per budget/plan
- Participates in the implementation of resulting programs or procedural changes
- Identifies issues as they arise
- facilitate resolution of issues
- escalate to relevance as needed
- Monitors projects against implementation schedules
Education
- Bachelor's Degree, Required
- Master's Degree, Preferred
Work Experience
- Seven or more years of overall general business and management capacity, Required
- Previous work history in DME industry, Preferred
- Managing centralized process/call centers, Preferred
- Data analytics/management, Preferred
Knowledge, Skills, and Abilities
- Read, write, and perform mathematic calculations and the English language effectively
- Work independently, be detail-oriented with excellent organization
- Communicate independently and verbally with personable and effective speaking
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
