Director, Campus Operations

Compensation Range:

Position Summary

National University is seeking a visionary, growth-oriented leader to serve as Director of Operations for its Central Valley campuses. This pivotal role oversees operations in Fresno and Porterville and drives strategic regional expansion efforts across all NU campus locations through creation and implementation of aligned Center Director roles/responsibilities, training creation and delivery, and through sustained leadership support related operational impacts and community engagement.

The Director will lead dual-campus operations, serve as the University’s regional representative, and collaborate with internal teams and external partners to align academic offerings with workforce and community needs. Key responsibilities include fostering student engagement, driving enrollment growth, and ensuring sustainable, high-impact program delivery.

In addition to operational leadership, the Director will design and implement cross-functional training and development programs for Enrollment, Faculty, Workforce & Community Education teams, and Campus Center Directors. Through these initiatives, the Director will cultivate a high-performance culture focused on collaboration, accountability, and measurable results tied to student success, operational efficiency, and key performance indicators (KPIs)

Essential Functions:

• Dual-Campus Leadership: Provide direct leadership for the Fresno Campus while expanding oversight to the Porterville College Campus, ensuring both campuses share a unified vision, operational alignment, and consistent best practices.
• Strategic Growth: Develop and implement a roadmap for regional expansion for all campuses and support campus center directors on implementation, with a focus on student engagement, enrollment growth, and sustainable program delivery.
• Training & Development: Develop and lead structured training programs for Enrollment, Faculty, and Workforce & Community Education (WCE) teams to foster collaboration, improve alignment, and ensure academic offerings meet student and workforce demands. Develop, facilitate and support training program for all center directors inclusive of campus programming, community partnership development and events, and campus KPI leadership.
• Community Partnerships: Build and expand relationships with local employers, school districts, civic leaders, community-based organizations, and industry associations to strengthen pipelines and expand opportunities for students.
• Policy & Process Development: Create and maintain comprehensive policies and procedures that standardize operations, support cohort development, and serve as training resources for new staff.

Supervisory Responsibilities:

• Leadership Development: Mentor the Associate Director of Porterville to strengthen leadership capacity, support succession planning, and ensure continuity of excellence across the region. Mentor Campus Center Directors to ensure alignment between all center directors related to daily operational activities, KPI management and reporting, campus events, community events and engagement and expansion of enrollment support and campus student population.
• Representation: Represent the AVP–Campus Operations as needed at Central Valley regional events, ensuring National University maintains a visible, respected presence across educational, civic, and workforce communities.
• Best Practices & Knowledge Sharing: Develop, document, and share effective strategies for scaling cohorts, building partnerships, and growing new regional opportunities.

Requirements:

Education & Experience:

• Bachelor’s degree required;
• Master’s preferred in Education, Business Administration, or related field.
• Significant leadership experience in higher education, regional operations, or multi-site management.
• Proven track record of driving enrollment growth, strengthening community partnerships, and implementing successful academic or workforce programs.
• Strong interpersonal, strategic planning, and problem-solving skills, with the ability to collaborate effectively across teams and communities.
• Demonstrated ability to mentor, develop, and inspire staff toward shared goals.

Competencies/Technical/Functional Skills:

• Strong ability to develop employees and lead through influential leadership.
• Build a safe and positive culture for employees.
• Excellent customer service skills
• Ability to collaborate effectively with diverse stakeholders.
• Communicates effectively, listens sensitively, and adapts communication to audience.
• Able to professionally represent university in marketing and public relations activities.
• Aptitude to drive towards achieving measurable and challenging goals to support organizational success. Demonstrate the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission and strategic goals and objectives.
• Proficient in MS Office including Excel, Outlook, Word, PowerPoint, and experience with CRM and/or Student Information Systems.
• Demonstrated ability to manage multiple projects simultaneously, excellent organizational skills with attention to detail, good follow-up and follow-through and use of independent judgement.
• Strong ability to deliver and execute projects and meet required deadlines.

Location: Hybrid - Fresno

Travel: Travel Required

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.