About the role:
Forter is looking for a Director of Business Value to lead a cross-functional program driving end-to-end value creation for prospects and customers. This function is part of Forter’s growing Pre-Sales team working closely with GTM, Product, Marketing, and Operations.
This is a high visibility role expanding business value impact across the organization. You will be directly responsible for quantification of Forter’s economic impact through high-touch engagements with prospects and customers, self-service programs, & evangelism. Forter is maturing into a platform company and a strong business value point of view will further elevate the criticality of AI-powered systems for digital leaders.
What you'll be doing:
- ACV growth: Work with account teams to quantify the disruptive impact of Forter’s platform offerings and engage with key client executives
- Thought leadership: Build credibility connecting industry, business, macro trends and Forter’s relevance with compelling presentations
- Drive value realization: Partner with the customer success team to measure and build joint agreement with our customers on the value delivered
- Support deal structure: Apply learnings & feedback from customers on business value to assist in building of proposals and streamline operations
- Drive process improvement and develop best practices: Create templates, identify core KPIs for future Forter solutions, and manage processes for repeatable and scalable success
- Evangelism: Foster a business value culture across all departments at Forter and work with enablement, PMM and Product to further coach our field teams
- Manage and lead high performing, global team spanning new business to post-sales engagements
- Build cross-functional alignment across other leaders in the business
What you'll need:
- 10+ years of experience business value / value engineering experience
- Experience building and managing customer-facing teams
- Strong command of financial statements (income statement, cash flow)
- Strong foundation in building business case frameworks (revenue gain, cost savings, profitability impact, ROI, NPV, TCO, more)
- Experience presenting and coaching teams on consultative selling
- Strong business writing skills
- Technical depth to easily communicate strategic and economic benefits of Forter
- “Big data” analysis experience
- Travel to client meetings as needed
- Prior work experience in identity security / fraud a plus
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023)
- Fortune’s Best Workplaces in NYC (2022)
- #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
- Forbes Cloud 100 (2021, 2022)
- SAP Pinnacle Awards “New Partner Application Award” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Benefits:
- Competitive salary
- Restricted Stock Units (RSUs)
- Matching 401K Plan
- Comprehensive and generous health insurance, including vision and dental coverage
- Home office allowance
- Generous PTO policy
- Half day Fridays
Hybrid work:
At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.
Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.
*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.
Salary Range: $178,000 - $230,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.
Forter's Applicant Privacy Policy
What We Do
Forter is the leader in e-commerce fraud prevention, processing over $250 billion in online commerce transactions and protecting more than a billion consumers globally from credit card fraud, account takeover, identity theft and more. The company’s identity-based fraud prevention solution detects fraudulent activity in real-time, throughout all online consumer experiences.
Forter’s integrated fraud prevention platform is powered by its rapidly growing global network, underpinned by predictive fraud research and modelling, and the ability for customers to tailor the platform for their specific needs. As a result, Forter is trusted as the sole or primary risk mitigation engine by Fortune 500 companies including Farfetch, Sephora, Nordstrom, Instacart, Adobe and Priceline to deliver exceptional accuracy, a smoother user experience and elevated sales at a much lower cost.
Forter has raised more than $500M of capital from top-tier VCs including Sequoia, Bessemer Venture Partners, NewView Capital, Tiger Global Management, Scale Venture Partners, March Capital and Salesforce Ventures.
