Director, Business Transformation

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Primary Duties and Responsibilities:

Transformation Operations

• Help drive organizational change efforts, including communication strategies, training plans, and cultural alignment activities to ensure adoption and sustainability.
• Foster a culture of continuous improvement, digital innovation, and agility across the organization.
• Establish and execute a repeatable executive-level reporting process.
• Partner closely with workstream and senior functional leaders to identify, track, and mitigate transformation program risks.
• Support effective knowledge management ensuring key transformation artifacts are organized and accessible.
• Ensure excellent and robust governance across the transformation

Initiative Execution

• Manage and oversee complex transformation initiatives from ideation through execution, ensuring alignment with business objectives.  Translate enterprise goals into actionable initiatives with clear milestones and KPIs
• Coach initiative leaders and teams on initiative design, execution, and change management.  Support workstream leaders in identifying and resolving barriers to progress
• Collaborate with initiative teams to define KPIs and success metrics, track progress, and report on the outcomes of transformation programs.  Provide regular updates to executive sponsors and steering committees
• Identify inefficiencies and apply structured problem-solving and design thinking methodologies to develop innovative solutions to improve operational effectiveness and customer experience.
• Build effective management and communication plans which drive adoption of transformation initiatives and new technologies.

Knowledge, Skills, and Abilities:

• Proven track record of leading large-scale transformation initiatives in complex, matrixed environments, and the ability to convey compelling and engaging vision of change.
• Strong understanding of change management principles, process improvement methodologies (e.g., Lean, Six Sigma), and digital transformation trends.
• Experience of translating strategy into delivery through plans, program management practices, and people and culture.
• Ability to collaborate positively with stakeholders to achieve outcomes and deliver change through people.
• Strong influencing and negotiation skills.
• Exceptional leadership, communication, and stakeholder management skills.
• Strategic thinker with strong analytical and problem-solving capabilities.
• Experience in industries such as healthcare is a plus.

EDUCATION (Required and/or Preferred):

• Bachelor’s Degree - Required
• Master’s degree – preferred

FIELD OF STUDY (Preferred):

• Healthcare Administration
• Business Administration
• Engineering

QUALIFICATIONS:

Previous Experience:

• 10+ years of experience in business transformation, management consulting, operations, or a related field.

CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION:

Examples of the information needed:

• Daily contact with Transformation leadership and project teams
• Frequent contact with Functional Leadership
• Intermittent contact with Executive Leadership

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Works independently in an SCP office
• Professional setting
• Continuous sitting
• Continuous oral & written communication and listening skills.
• Continuous computer use
• Occasional bending, kneeling, lifting, pulling & pushing up to 10 pounds.
• Job requires a high level of mental awareness.

PRIMARY LOCATION:

• SCP Office (Atlanta, GA; Lafayette, LA; Dallas, TX; Traverse City, MI)

SECONDARY LOCATION(S):

• Travel as needed for key internal meetings.