Director, Business Process

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Director, Business Process, is a senior leader within the Clinical Solutions Risk Adjustment Data Operations team, responsible for the end-to-end design, delivery, and management of business processes. This role requires leveraging a matrixed environment of data, technology, and global teams to drive operational excellence. Optum seeks a proactive, intellectually curious leader with solid critical thinking skills, someone who consistently demonstrates accountability for business process management and quality, and who excels at navigating issue management and conflict resolution in a dynamic, collaborative setting.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities:

• Lead and execute the full spectrum of business process activities end-to-end for the Clinical Solutions Risk Adjustment Data Operations business, ensuring seamless integration, operational excellence, and continuous improvement across all stages of process design, implementation, and management
• Embody and promote our six core values: Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance, with Quality as the guiding principle around all we do
• Demonstrate leadership behaviors and practices to drive value and growth, including critical thinking, fostering innovation, resilience and resourcefulness, effective collaboration, and communication, engaging with leaders, and producing results
• Foster a Partnership Matrix by collaborating across business leaders, partners, and data technology teams to ensure flawless execution of end-to-end business processes and drive innovation, leveraging emerging technologies such as Artificial Intelligence and Machine Learning to deliver growth and value
• Proactively support the continuous development of high performing teams & individual performance while cultivating team engagement

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:

• Degree from an accredited university or college or equivalent professional experience in business process management, data analytics, healthcare, or a related field
• Proven extensive experience in senior leadership roles, with a proven track record of designing, delivering, and managing end-to-end business processes
• Demonstrated expertise in data analysis, including the ability to interpret, visualize, and extract actionable insights from complex datasets
• Proven deep understanding of data architecture flows, how data is structured, integrated, and moves across systems to support business processes and informed decision-making
• Demonstrated proficiency knowledge in Business Intelligence and data visualization tools, with a solid ability to collaborate with principal data analysts and data engineers

Preferred Qualifications:

• Advanced degrees and industry certifications
• Post-graduate degree and/or Industry certifications in relevant field
• Accredited qualification in business management & leadership
• Proven working knowledge of the US healthcare industry
• Proven experience leading and executing continuous change initiatives
• Demonstrated expertise in people leadership and driving employee performance

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.