Director, Business Process Analysis - AI Enablement

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

As Director, Business Process Analysis - AI Enablement, you will lead the operating rhythm that keeps implementation work moving with discipline, visibility, and accountability. You will partner across business, product, technology, data, risk, and operations to improve delivery performance, scale AI-enabled ways of working, and translate strategic priorities into measurable operational results.

What you'll do:

• Lead day-to-day operating cadence across the implementation function, including governance routines, escalations, and cross-functional decision support.
• Drive weekly project tracking, scorecards, and executive reporting to monitor schedule, budget, risks, and outcome key performance indicators.
• Keep projects on track and on budget by identifying variances early, directing corrective actions, and aligning accountable stakeholders to delivery commitments.
• Own the continuous improvement agenda by standardizing intake-to-delivery processes, reducing handoff inefficiencies, and applying lessons learned across implementation workflows.
• Lead AI enablement efforts by identifying high-value use cases, supporting deployment of AI-enabled tools including unframe.ai, and scaling capabilities that improve quality, speed, and operational efficiency.
• Direct current-state and future-state process mapping, gap analysis, requirements definition, and control point design to support scalable and compliant process improvements.
• Translate business needs into roadmaps, requirements, and execution plans, and communicate progress, priorities, and outcomes to senior leaders through clear reporting.

Experience you'll need to have:

• 8+ years of experience in implementation leadership, business transformation, consulting, or operational improvement within financial services, payments, or technology environments.
• 8+ years of experience leading cross-functional initiatives involving portfolio management, process redesign, technology enablement, or operational execution.
• 8+ years of experience leading current-state and future-state process mapping, gap analysis, business requirements definition, and process control design.
• 8+ years of experience deploying AI, automation, analytics, or decision-support tools to improve delivery quality, cycle time, cost efficiency, or operational performance.
• 8+ years of experience establishing governance frameworks and controls that align business priorities with risk, compliance, and technology standards.
• Experience using executive reporting, scorecards, and performance metrics to manage delivery outcomes, identify risks, and support decision-making.
• Bachelor's degree in business, information systems, engineering, operations, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting enterprise transformation within a client implementation or service delivery organization.
• Experience with Lean, Six Sigma, Agile, or similar structured improvement methodologies.
• Experience with process mining, workflow analytics, or data visualization tools.
• Project Management Professional (PMP) certification, or equivalent certification in program or project management.
• Master's degree in business, operations, technology, or a related field, or equivalent combination of education, related experience and/or military experience.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires flexibility to work overtime, including weekends and holidays.

Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.