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Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Experience
- Minimum of 5 years of leadership experience in an IT support organization
Preferred Qualifications
- Healthcare clinical applications experience
Education
- Bachelor’s degree in Information Technology or related field or equivalent experience
Certification Summary
- No professional certifications required
Knowledge, Skills, and Abilities
- Must have strong interpersonal skills to interact positively and productively with a variety of people, including staff, peers, administrative and executive staff as well as vendor constituents
- Must be able to demonstrate well-developed organizational and analytical skills in a service environment
- Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
- Demonstrates the following skills in accomplishing job duties and responsibilities: personal organization and time management, human relations and teamwork, adaptability, personal motivation, listening
Job Responsibilities
- Lead the IS&T clinical applications and customer service support units, including the computer operations support team, in the identification and resolution of problems involving software applications, information access, computers, and training requirements.
- Create and nurture excellent and highly credible constituent relationships with particular emphasis on consistent, superior service.
- Ensure the establishment and enforcement of application support protocols, policies, procedures, and quality metrics.
- Ensure the timely and effective communications of support units to all constituents.
- Manage vendor performance as it relates to established support agreements.
- Assess and continuously improve the performance and services provided by the applications support unit.
- Establish appropriate staffing levels and resource utilization to ensure constituents’ support needs are met or exceed.
- Establish staff development plans and processes, inclusive of effective staff orientation and training programs.
- Manage operational budget for assigned areas of responsibility to ensure that system budget performance goals are met.
- Assist in the analysis of organizational needs as required for long range planning, budgeting, and implementation of technology.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
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What We Do
For more than 100 years, Children’s Healthcare of Atlanta has depended on clinical and nonclinical employees to help make kids better today and healthier tomorrow. Consistently ranked as one of the leading pediatric healthcare systems in the country by U.S. News & World Report, Children’s is the only freestanding pediatric healthcare system in Georgia and one of the largest pediatric clinical care providers in the country. We’re also one of Atlanta’s leading employers and have been recognized as one of the nation’s top places to work. Our System includes: • 789 licensed beds • Three hospitals • Urgent Care Centers • Marcus Autism Center • Center for Advanced Pediatrics • Support Center for nonclinical staff • More than 14,000 employees, including more than 4,400 nurses and 2,300 physicians representing more than 60 pediatric specialties and programs Why Children’s? Here are some of the reasons new graduates and experienced clinicians alike choose Children’s. • We manage more than 1.1 million patient visits and 44,400 surgical procedures annually. • We are home to the only Level 1 and one of the only Level 2 pediatric trauma centers in Georgia. • We take a team approach to care. Our clinicians collaborate with social workers, chaplains, music therapists, therapy dogs and many others to help ensure kids receive comprehensive care.
