Director, Business Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

R&D Operations

Job Sub Function:

Clinical Trial Project Management

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
 

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
 

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Director, Business Operations in Raritan, NJ, Titusville, NJ, or Spring House, PA.

Please note that this role is also available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
 

Beerse, Belgium - Requisition Number: R-078229
Allschwil, Switzerland - Requisition Number: R-078234

High Wycombe, United Kingdom - Requisition Number: R-078237

United States - Requisition Number: R-076999
 

Remember, whether you apply to one or all requisition numbers, your applications will be considered as a single submission.
 

Purpose:
 

The Director, Business Operations sits within the DU and is accountable for establishing and continuously optimizing business operations strategy to enable the DU to deliver the portfolio, as measured by time, cost, and quality. This is achieved through broad understanding of the portfolio, strong relationships with functional units within and outside the DU, and by analyzing data to uncover insights and improve ways of working.

The Director, Business Operations reports to the Delivery Operations Leader and leads Business Operations for the entire DU. The role includes leadership, growth, and development responsibilities for team members.

The Director, Business Operations also directly supports the Head of PADU and the DU Senior Leadership Team (SLT), serving as a strategic partner to ensure delivery of the portfolio, proactive risk management, and strong governance.
 

The Director, Business Operations, will collaborate with the PADU SLT, the Business Operations Leadership Team (BOLT), and Business Operations team members throughout Global Development to maintain global oversight of:

• Business Operations Strategy, Metrics, Goals and Objectives for the DU, aligned with Global Development strategy
• Communication Strategy within the DU, including supporting broader Global Development Communications by providing DU specific content
• Governance and management of DU functional budget and portfolio-delivery risks, using insights and proactive analysis to mitigate and manage risks early
• Translation of global talent strategy into DU-level talent planning and enablement.
• Establishment of a governance framework for functional onboarding, training, and communications in the DU
• ROI-based, insights-driven process improvements (e.g. investigator meetings, inspection readiness, stakeholder engagement, efficiency improvement initiatives)

You will be responsible for:

• Risk and Portfolio Management: Identify, assess, and proactively mitigate portfolio-level and operational risks. Develop and implement risk management processes and controls to ensure early identification of issues, constant inspection readiness, and compliance with regulations and company policies.
• Business Operations Strategy: Manage and coordinate business operations strategy and initiatives to drive operational excellence across key functional domains, including Delivery Operations, Trial Management, and Therapeutic/Disease Area Stronghold Delivery. Collaborate closely with Business Operations peers within Global Development to align on enterprise-wide improvements.
• Reporting and Analysis: Establish and lead DU business reviews, risk forums, and performance discussions. Leverage insights from data and operational metrics to support decision-making and highlight areas for continuous improvement. Shape reporting frameworks and tools to enable clear and actionable oversight.
• Functional Budget and Resource Management: Oversee DU-level planning and tracking of functional budgets, in close partnership with the Resource Management Director, Capacity Management, and Finance.
• Communication Strategy and Execution: Ensure consistent and timely communication within the DU. Deliver DU-specific content that supports broader Global Development communications and ensures transparency and stakeholder engagement across internal and external audiences.
• Operational Excellence: Provide guidance and tools to support continuous improvement initiatives. Partner with PADU Delivery Operations Leads and functional experts to drive harmonization, process maturity, and delivery effectiveness.
• Stakeholder Engagement: Establish key customer and stakeholder interfaces across the DU and align operational strategy to evolving needs. Build strong partnerships to ensure effective collaboration and joint accountability for delivery outcomes.
• Team Management: Supervise and support team members within the business operations function. Promote a culture of trust, professional growth, and impact-oriented performance.
• Process Improvement: Define and implement DU-wide process optimization strategies. Lead efforts to enhance operational workflows, streamline delivery, and introduce innovations aligned with enterprise priorities.
• Performance Management: Define and monitor key performance indicators (KPIs) and management systems to track delivery execution. Ensure visibility and accountability for operational results.
• Strategic and Operational Support to PADU-SLT: Provide strategic and operational support to the DU Head and PADU SLT. Contribute to the planning, governance, and execution of cross-functional initiatives that drive portfolio delivery, improve operational effectiveness, and ensure alignment with DU priorities.
• Problem Solving: Take ownership of initiatives and ad hoc projects that enable smooth and agile DU operations. Act as a driver for change, resilience, and results across the organization.

Qualifications / Requirements:

Education:

• Minimum of a Bachelor's degree required, preferably in Life Sciences (e.g., Biology, Chemistry, Biochemistry, Nursing, Pharmacy)
• Advanced degree in a scientific discipline and/or Master’s degree is preferred

Required:

• Minimum of 10 years of clinical research experience acquired in pharmaceutical industry or CRO.
• People management experience.
• Expertise or experience in risk and portfolio management.
• Excellent knowledge of drug development, clinical research operations and regulatory requirements including ICH-GCP, HCC and applicable regulations.
• Proven track record of project management.
• Excellent communication and leadership skills. Proven ability to foster team productivity and cohesiveness.
• Strong in strategy development, project execution, stakeholder management, training and excellent interpersonal skills.
• Strong decision-making and financial management skills.
• Flexibility to work in a rapidly changing environment with the appropriate sense of urgency.
• Experience in transforming organizations in response to business needs.
• Effective issue resolution and ability to generate and implement contingency plans for both productivity and quality issues when required.
• Ability to synthesize and evaluate data generated from various reports and sources.
• Demonstrated skills in effective communication with various internal and external stakeholders (e.g. investigational sites, ethics committees, health authorities. etc.).
• Can travel internationally or domestically up to 10-20% of the time.             

The anticipated base pay range for this position in the US is $164,000 to $282,900.

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
 

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
 

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short and long-term disability, business accident insurance, and group legal insurance.
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
 

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation –120 hours per calendar year
• Sick time - Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
• Caregiver Leave – 10 days
• Volunteer Leave – 4 days
• Military Spouse Time-Off – 80 hours
   

For additional general information on company benefits, please go to: https://www.careers.jnj.com/employee-benefits
 

This job posting is anticipated to close on May 29, 2026.  The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is :

$164,000.00 - $282,900.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits