Director of Business Operations - Social Gaming

We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.

Role Overview

B2Spin is seeking a dynamic, results-oriented Director of Business Operations to drive operational excellence and ensure seamless execution of our strategic vision. As Director of Business Operations, you will oversee the day-to-day operations, optimize processes, and foster a culture of continuous improvement. Your leadership will be pivotal in aligning our operational capabilities with our mission to revolutionize the social gaming industry, delivering immersive and accessible experiences to players worldwide.

Key Responsibilities

Operational Leadership

• Direct and manage daily operations across all departments, ensuring cohesive and efficient workflows.
• Implement best practices and innovative tools to enhance productivity and operational effectiveness.
• Translate strategic objectives into actionable plans, driving the achievement of OKRs (Objectives and Key Results) across the organization.

Process Optimization

• Identify and address operational bottlenecks, streamlining processes to maximize efficiency.
• Leverage data and analytics to inform decision-making and improve operational performance.
• Foster a culture of continuous improvement, encouraging teams to innovate and refine their approaches.

Financial Oversight

• Collaborate with the CFO to develop and manage budgets, forecasts, and financial strategies.
• Ensure resource allocation aligns with strategic priorities and supports sustainable growth.
• Monitor financial performance, implementing measures to maintain cost efficiencies and profitability.

Team Development & Culture

• Recruit, mentor, and develop top-tier talent, promoting a high-performance and collaborative environment.
• Provide leadership and support to department heads, ensuring alignment with strategic goals.
• Cultivate a culture of inclusivity, innovation, and accountability, essential for delivering engaging gaming products.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Represent B2Spin at industry events, conferences, and public forums, reinforcing our position as a leader in Free-to-Play Social Casino entertainment.
• Communicate progress on operational milestones and OKRs, ensuring transparency and stakeholder buy-in.

Governance and Compliance

• Uphold governance structures that meet industry standards, with a focus on data security and player protection.
• Provide regular updates to the board on operational performance and compliance matters.

Innovation and Growth

• Champion emerging technologies and innovative practices to keep B2Spin at the forefront of the industry.
• Identify opportunities for strategic partnerships or acquisitions that can enhance our operational capabilities.
• Encourage ambitious OKRs that drive creative and technological advancements, elevating the Free-to-Play Casino genre.
  

Key Performance Indicators (KPIs)

• Operational Efficiency: Significant improvements in workflow optimization, resource usage, and cross-departmental synergy.
• Revenue Expansion: Sustained, positive top-line growth reflecting our operational effectiveness and player engagement.
• Player Satisfaction & Retention: High rates of active user engagement, satisfaction scores, and retention metrics.
• Talent Engagement: Low turnover among key contributors, supported by thriving global teams and clear professional development pathways.
• Stakeholder Approval: Positive feedback from the Senior Leadership team and business partners, reflecting consistent transparency and strong operational outcomes.

OKR Fulfillment: High percentage of departmental OKRs reached or exceeded, underscoring alignment and execution across the organization.
Qualifications and Experience

• Education: Bachelor’s degree in Business, Operations Management, or related fields (MBA or advanced degree strongly preferred).
• Gaming/Social Casino Expertise: knowledge of Free-to-Play mechanics, user engagement strategies, and the interactive entertainment landscape.
• Leadership Record: Proven success in leading operational teams or divisions at the senior level.
• Operational Acumen: Expertise in optimizing processes, managing resources, and driving operational excellence.
• Influential Communicator: Strong negotiation, presentation, and interpersonal skills; capable of uniting a global, cross-functional team around shared objectives.
• Transformational Leadership: Experience guiding companies through operational growth phases, market pivots, or disruptive innovation cycles.
• Global Perspective: Familiarity with international markets, distributed team management, and cultural nuances in gaming preferences.
• OKR Proficiency: Skilled in implementing OKR frameworks that promote goal clarity and measurable achievements across diverse teams.

Personal Attributes

• Innovative Mindset: Embraces uncharted territory, continually exploring how to elevate operational performance and uncover new areas for growth.
• Execution-Focused: Consistently drives projects to completion, converting ideas and strategies into tangible results.
• Inspiring Presence: Excels at rallying diverse teams around a bold vision, establishing camaraderie and pride in the collective mission.
• High Ethical Standards: Upholds integrity and honesty, fostering trust among team members, partners, and our community of players.
• Adaptive & Resilient: Thrives in a rapidly shifting industry, able to pivot swiftly to capitalize on emerging trends.
• OKR Champion: Skilled at crafting, monitoring, and iterating on goal frameworks that bring out the best in cross-functional teams.

Reporting Line

Reports directly to the Managing Director, delivering regular updates on operational initiatives, financial performance, and OKR milestones to maintain transparency and alignment.