Director of Business Operations and Learning & Development

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The Business Operations and Learning & Development team resides within Product & Engineering’s Portfolio Strategy & Operations (PSO) organization and is integral to the company's success. PSO is responsible for driving strategic vision, operational excellence, and continuous improvement, ensuring alignment with and execution of the company’s most critical objectives. PSO enables the organization to deliver best in class products and transform the way we operate.

We are seeking a dynamic and experienced Director of Business Operations and Learning & Development to join our team. This pivotal role will lead a team and manage five critical areas, ensuring the seamless operation and continuous improvement of our organizational processes and development programs. The successful candidate will play a key role in directly supporting the Chief Product & Technology Officer, transforming the way the organization operates, enhancing learning and development efforts, and executing executive communications.

• Provide direct chief of staff duties to the Chief Product & Technology Officer.
• Oversee and manage a team that serves as business operations partners for each product & engineering leader. This team provides support ranging from managing staff meetings to planning team budgets to ensuring quality execution of cross-org initiatives.
• Foster a collaborative and high-performing team environment.

• Lead the strategy and execution of educational and employee development initiatives targeted towards the Product & Engineering organization.
• Own the People Empowerment Program (PEP) for Product & Engineering, empower team members to engage and prioritize their development
• Manage third-party learning deployment (e.g., Udemy, Google Cloud Skills Boost, Franklin Covey), ensuring the delivery of high-quality development programs.
• Continuously assess and improve the effectiveness of learning and development efforts.

• Plan and manage Product & Engineering executive communications, including organizational broadcasts, internal and external CPTO presentations, team “All Hands” meetings, and more.
• Maintain the new Product & Engineering employee intranet site, keep content current with relevant news and materials.
• Collaborate with senior leaders to convey key messages effectively.

• Own operational cadence. Oversee the development and reporting of annual goals, operational reviews, cross-business interlocks, etc.
• Execute on-time and quality completion of all executive level business updates, including quarterly accomplishments, ELT and BOD updates, corporate scorecard, etc.
• Manage team member recognition programs.

• Evaluate, evolve, and facilitate how the organization creates, updates, and communicates product roadmaps and long-term strategic visions for internal and external consumption.
• Collaborate with cross-functional teams (marketing, commercial, engineering, and product, etc.) to ensure alignment and execution of strategic initiatives.
• Maintain and update the Product Directory hierarchy and data.
• Support Product team during quarterly planning and annual investment planning.

• Bachelor’s degree in Business Administration, Organizational Development, Operations, Communications, or a related field preferred
• 10 -15 Years Experience in business operations, learning and development, or a related field.
• Proven experience in managing and leading teams.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in executive communications and organizational reporting.
• Strong project management and process improvement skills.

Sabre Offers The Following Outstanding Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 4 days (one day/quarter) Volunteer Time Off (VTO)
• 5 days off annually for Year-End Break
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [email protected].

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW