The Operations Leader is responsible for driving operational excellence and ensuring the smooth and efficient functioning of all core business operations. This role requires strategic planning, cross-functional collaboration, and a deep understanding of business processes to lead teams and optimize performance. The Operations Leader plays a key role in executing the company's goals, improving productivity, and fostering a culture of continuous improvement.
Key Responsibilities- Strategic Planning & Execution
- Develop and implement operational strategies aligned with company goals.
- Create and manage budgets, forecasts, and KPIs for operational performance.
- Lead initiatives to scale operations sustainably and efficiently.
- Process Optimization
- Identify inefficiencies and implement process improvements across departments.
- Develop SOPs (Standard Operating Procedures) and ensure adherence.
- Monitor workflows and propose automation or technology solutions where appropriate.
- Team Leadership & Development
- Lead and mentor department managers and cross-functional teams.
- Recruit, train, and retain high-performing staff.
- Promote a positive, accountable, and high-performance culture.
- Vendor & Partner Management
- Oversee supplier relationships, negotiate contracts, and manage service level agreements.
- Ensure vendor compliance with operational standards and risk mitigation protocols.
- Risk Management & Compliance
- Ensure regulatory compliance and adherence to industry standards.
- Identify potential risks to operations and develop contingency plans.
- Data & Reporting
- Analyze operational data to inform decision-making and strategic planning.
- Provide regular reports to executive leadership on key performance indicators.
- Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).
- 7+ years of progressive experience in operations or related roles.
- Proven leadership experience with a track record of managing teams and complex projects.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficient in ERP systems, project management software, and Microsoft Office Suite.
- Bilingual (Spanish-English) communication skills preferred.
- Experience in construction management and logistics.
- Six Sigma, Lean, or PMP certification.
- Experience with organizational change management.
Skills Required
- Bachelor's degree in Business Administration, Operations Management, or a related field
- 7+ years of progressive experience in operations or related roles
- Leadership experience managing teams and complex projects
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficiency in ERP systems, project management software, and Microsoft Office Suite
- MBA
- Bilingual Spanish-English communication skills
- Experience in construction management and logistics
- Six Sigma, Lean, or PMP certification
- Experience with organizational change management
What We Do
Industrial Refrigeration Pros (IR Pros) is a national provider specializing in the design, construction, and maintenance of industrial refrigeration systems. The company focuses on mission-critical ammonia and carbon dioxide-based infrastructure, serving clients in food and beverage processing, pharmaceuticals, and other cold chain industries. They aim to help clients lower operational energy costs and reduce their carbon footprint through customized, energy-efficient solutions.
