Director Business Management, Technology, Data & AI

Director Business Management, Technology, Data & AI

• Shape how technology operates at scale, acting as the CIO’s trusted right hand to bring clarity, rhythm and confidence to Zip’s Technology, Data and AI functions
• Senior technology operations leadership with deep commercial acumen across financial management, workforce planning, governance and risk
• Hybrid working model based in Sydney, with meaningful in-office collaboration and flexibility built around outcomes

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As Director, Business Manager, Technology, Data & AI, you will sit at the heart of how Zip’s Technology organisation runs. This is a senior, high-impact leadership role where you will design and embed the operating rhythm that underpins our engineering, data, AI and security teams. Partnering closely with the CIO and Technology Leadership Team, you will ensure strategy, investment, architecture, risk and delivery are aligned and executed with discipline as Zip continues to scale.

• Designing and running the Office of the CIO operating rhythm, including planning cycles, portfolio governance, leadership cadences and quarterly business reviews
• Coordinating technology governance forums to ensure decisions are data-led, outcomes are tracked and risks are visible and actively managed
• End-to-end coordination of technology strategy and roadmaps, aligning enterprise strategy, architecture and execution
• Overseeing technology financial management including OPEX, forecasting, variance analysis and investment governance in partnership with Finance
• Leading workforce and capacity planning across Technology, Data and AI, balancing permanent, contingent and vendor capability
• Driving visibility, optimisation and risk reduction across SaaS and tooling spend
• Partnering with architecture leaders to embed Zip’s target-state architecture and ensure initiatives align to long-term strategic intent
• Providing executive oversight of major incidents, post-incident reviews and continuous improvement actions
• Strengthening technology risk, controls, audit readiness and operational resilience across the function

• Extensive experience in technology operations, business management or program leadership supporting senior technology executives
• Strong commercial acumen with hands-on experience managing technology budgets, investment governance and workforce planning
• Proven ability to operate in complex, regulated or high-scale technology environments
• A solid understanding of enterprise architecture concepts and how strategy, platforms and delivery intersect
• Executive-level experience overseeing technology risk management, audit readiness and incident response
• Exceptional stakeholder management skills with the ability to influence across executive, technical and non-technical audiences
• A calm, structured and outcomes-focused approach, with the ability to bring clarity in ambiguous environments
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access the Flare Benefits Hub and Novated Leasing with exclusive savings across groceries, fuel, technology, fashion and more.
• Fee-free Zip products, and discounts with Zip merchant partners (AU) 
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne) 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid