Director, Business Development & Client Relations

Embark on a Journey That Makes a Difference.

At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we’re there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success.

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave

• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition:

The Director, Business Development & Client Relations plays a pivotal role in driving growth and expanding our organization’s reach. This person will be a working sales representative of the Organization, responsible for new sales and client acquisition. While this is a sales-focused role, this person will also oversee Marketing and Client Relations functions. You will be responsible for identifying new business opportunities, building strategic partnerships, and fostering relationships with key stakeholders. You will be working closely with senior leadership to coordinate the high-level strategy to ensure client growth and retention, and your vision and leadership will be critical in shaping our company’s future success.

Chart Your Course:

Strategy Development and Execution:

• Develop and implement a comprehensive business development strategy aligned with the company’s goals.
• Identify market trends, competitive landscapes, and growth opportunities.
• Create and execute plans to penetrate new markets and expand existing ones.

Partnership Building:

• Cultivate relationships with potential partners, clients, and industry influencers.
• Negotiate and close strategic partnerships, joint ventures, and collaborations.
• Leverage existing networks to drive business growth.

Sales and Revenue Generation:

• Lead sales efforts by identifying target clients and creating compelling value propositions.
• Drive revenue growth through effective sales strategies and customer acquisition.
• Monitor sales performance and adjust tactics as needed.
• Facilitate Account Management and positive stewardship with major accounts as necessary
• Manage sales and account management budgets to align with fiscal goals while providing company with successful campaigns crucial for Company growth

Market Research and Analysis:

• Conduct thorough market research to identify emerging trends and customer needs.
• Analyze data to inform decision-making and refine business development strategies.
• Stay informed about industry developments and competitive intelligence.

Team Leadership:

• Help oversee sales and account management teams to ensure growth and retention initiatives are met and/or surpassed.
• Provide mentorship, guidance, and professional development opportunities.
• Foster a collaborative and results-oriented culture.

Collaboration with Cross-Functional Teams:

• Work closely with product, marketing, and finance teams to align business development efforts.
• Ensure seamless execution of go-to-market strategies.

Your Ticket to Success:

Required Qualifications:

• High School Diploma or Equivalent (GED) required.
• Bachelor’s degree in Business Administration, Marketing, or a related field
• 8-10 years sales experience within healthcare, medical or insurance sphere with strong preference towards cost containment.
• Proven track record in business development, sales, or related roles.
• Strong negotiation, communication, and leadership skills.
• Exceptional presentation skills
• Ability to travel domestically and internationally as business needs require

Preferred Qualifications:

• Master’s Degree preferred

Position Coordinates:

This is a hybrid role based out of our Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week. Up to 75% domestic or international travel required.

Time for Take-off:

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime or working outside of regular business hours may be required according to business need.

One team. Every destination.

Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.

Explore new horizons – apply today!

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.