Director, Business Analysis (GBSC-Billing Project Implementation)

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Business Analysis (GBSC-Billing Project Implementation)
Overview:
The Director of Business Analysis will lead a high-impact team of business analyst professionals responsible for driving pricing intake, assessment, and implementation within the billing organization. This role ensures that pricing proposals and non-pricing projects are accurately translated into billing configurations and rules, aligned with internal controls, and executed with precision across systems and stakeholders.
Role:
- Partner with product owners across the organization to consult on new pricing frameworks or billing needs, and develop enterprise-focused, scalable technical solutions
- Implement an evolved project intake and implementation framework, ensuring alignment with business goals and regulatory standards.
- Lead cross-functional collaboration with Finance, Legal, Product, and Customer Economics to validate pricing proposals and ensure readiness for billing execution.
- Ensure timely review and documentation of pricing proposals and project requests, including committee/council evaluations and slotting for release.
- Direct the end-to-end implementation of approved pricing models and new system capabilities, including:• Requirements documentation• Pricing template loads• UAT/integration testing• Production readiness and post-production confirmation
- Ensure compliance with SOC1, SOX, and internal controls throughout the implementation lifecycle.
- Monitor and report on key performance indicators (KPIs) related to operational throughput, capacity tracking, and accuracy of deliverables for the group.
- Drive automation initiatives and quality assurance programs to reduce risk and improve capacity.
- Manage, coach, and develop a team of high-performing business analysts and architects across varying levels of experience and multiple locations that aligns with business continuity and succession planning strategies.
All About You:
- Proficiency in business analysis and consulting with business owners to develop accurate business requirements and translate to technical requirements.
- Prior experience partnering with business process professionals to transform and improve interaction models with stakeholders and make implementations more efficient.
- Proven leadership in managing complex cross-functional projects.
- Strong understanding of billing systems, pricing frameworks, and regulatory compliance.
- Expertise in tools such as Salesforce, Remedy, and ALM.
- Excellent stakeholder management skills across various management levels including senior business leadership and executives.
- Prior technical experience in the Payments industry and familiarity with the transaction lifecycle.
- Prior management experience leading diverse team of individual contributor professionals and managers.
- Ability to communicate complex, technical subjects into clear, business-focused messaging for stakeholders and leadership across the organization.
Preferred Skills
- Prior experience in billing operations or pricing strategy.
- Experience with data and automation tools such as the Power Suite or Alteryx.
- Familiarity with new players in the payments ecosystem such as fintechs, aggregators, merchants, and processors.
- Ability to lead governance councils and drive consensus across diverse teams.
- Understanding of Order-to-Collect processes for technology and consulting organizations.
- Experience in a shared service organization.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
O'Fallon, Missouri: $138,000 - $230,000 USD