Director, BizOps

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, BizOps
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Ethoca & Mastercard is looking for a Manager of our BizOps team to drive our employee experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In this position, you will:• Manage globally diverse teams with experience in supporting mission critical applications running on-premises and in Azure's public cloud• Provide leadership and mentorship to Application operations teams supporting a 24/7 environment.• Work with the wider Ethoca and Mastercard teams to design and manage the implementation of end-to-end solutions.• Assist with business requirements: planning, installation, configuration, optimization, and support for innovative technical solutions focused on a highly secure computing infrastructure.• Work to identify process and organizational improvements including employee coaching and mentoring.• Manage multiple projects while ensuring business as usual tasks and activities are completed in parallel.• Participate in, and lead customer and regulatory audits including PCI-DSS and SOC-II compliance frameworks.• Create technical documentation including design documents, procedures and standards.• Proficient with Microsoft Office applications, able to write high quality documentation and produce operational reports.
All About You
• Strong technical leader with a proven track record of optimizing, monitoring, deploying, patching and upgrading applications.• Liaise with technical and non-technical audience to prioritize customer requirements. • Experience supporting Linux and Windows servers including problem investigation, resolution, patching and vulnerability remediation.• Ability to support private cloud infrastructure components like VMware, NSX and Aria.• Previous experience managing services in the Azure public cloud like VMSS, Storage blobs/queues/events, Azure log analytics or equivalent technical certifications recommended.• Enthusiastic about Application logging, monitoring and alerting using APIs and tools like Azure alerts, Dynatrace, Splunk.• Networking experience and familiarity with OSI model, routing, proxy, firewall, NSG, DNS, DHCP, SSH, SCP/SFTP.• Ability to understand and develop basic scripts using bash, python or any other programming language.• Good understanding of IAM, Certificates, GIT/Bitbucket, Windows AD and Infrastructure as code.• Proficient with leveraging tools like curl, openssl, wireshark, nmap.• Participate in on-call rotation, Security Audits, Annual DR exercise.• Experience working with ITSM tools like Remedy, Jira, Confluence.• Ability to assist teams with complex problem solving and a fast thinker able to come up to solutions to difficult problems.• Coach team members working on technical problem resolution and support with minimal guidance to completion. • Excellent ability to delegate responsibilities while ensuring tasks are completed on time and to a high standard. • Proactive in identifying and resolving process issues, app security and performance issues. • Experience in conflict management and negotiation to align multiple business units to the same common business goals.• Professionalism and good work ethic skills are required. • Ability to communicate effectively with executive leadership.• Stay abreast of current technologies and make recommendations based on knowledge and research.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.