Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.
Director of Banquets
Kalahari Resorts & Conventions is seeking a Director of Banquets. Lead with excellence and deliver exceptional moments—become the Director of Banquets who shapes the guest experience at one of the nation’s premier convention destinations. You will also ensure the quality of service, compliance with health, safety, and sanitation, and alcohol awareness standards.
As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure events are well-organized and run smoothly, creating a positive and memorable experience for guests. In addition, you’ll lead and support the banquet team, helping associates deliver high-quality service with confidence.
The anticipated hire date for this position is late Summer 2026.
Key Responsibilities
- Oversee all banquet event operations with strong on-the-floor leadership to ensure flawless setup, service, and execution.
- Lead, coach, and develop banquet managers and associates while managing staffing levels, scheduling, and labor control.
- Partner with Sales, Convention Services, and culinary teams to align expectations and deliver exceptional guest experiences.
- Maintain operational standards, ensuring compliance with health, safety, sanitation, and company policies.
- Manage financial responsibilities, including labor forecasting, inventory control, and operational expense oversight.
- Continuously review event outcomes to drive process improvements, efficiency, and elevated service quality.
What We’re Looking For
- We do require that you have a background consisting of at least four to five years of management experience in a significant convention center or large hotel (over 500 room property).
- Beverage experience is required.
- Prior experience working in banquet/event space centers of 75,000+ sq. ft.
- Bi-lingual, English and Spanish speaking is helpful.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
Skills Required
- 4-5 years management experience in a significant convention center or large hotel (500+ rooms)
- Beverage experience (alcohol service/management)
- Prior experience working in banquet/event spaces of 75,000+ sq. ft.
- Bilingual English and Spanish
What We Do
Kalahari Resorts & Conventions is a family-owned company that operates some of America's largest indoor waterparks, expansive convention centers, signature eateries, and well-appointed rooms. They focus on creating memorable experiences through 'play, stay, meet, and eat,' positioning themselves as a leader in the hospitality and entertainment industry with multiple locations across the United States.
