The Role
Lead national execution of Right to Livelihood reforms across states: drive rollout of worker-facing platforms, ensure interoperable systems, partner with ministries and state governments, build operating rhythms, SOPs and dashboards, manage multi-state teams, and mitigate delivery risks to institutionalise worker entitlements at scale.
Summary Generated by Built In
Position Summary
Indus Action is looking for an Associate Director / Director - Operations (RTL Portfolio) to drive the national execution of Right to Livelihood (RTL) systems reforms across multiple states, in partnership with Labour Departments, the Ministry of Labour and Employment, and ecosystem stakeholders. This role
will be responsible for translating policy into on-ground execution, ensuring that worker-facing systems are implemented, scaled, and institutionalised. The Director will act as the central execution anchor, ensuring alignment across State teams, Government stakeholders, Product & tech teams and policy and partnerships. This role requires extensive national travel.
2. Role and Responsibilities
a. National Operations Leadership (RTL Portfolio)
● Drive execution of RTL portfolio across multiple states with clear output and outcome targets
● Build and manage a national operating rhythm
● Ensure time-bound delivery of key platforms: DLC, Cess Portal, Worker Interfaces, Interoperability pilots
● Lead state prioritisation and sequencing strategy
b. Long-term goal execution: Provide strategic direction, manage cross-functional teams, and foster collaboration across government and industry to operationalise the Right to Labour architecture at scale.
○ Worker Interface (Phygital Front-End): Lead the rollout of Worker Facilitation Centres (WFCs) and digital platforms across states, ensuring a unified worker journey and consistent UX standards across welfare, skilling, and grievance systems.
○ Validation Protocols & Registration Systems: Expand the DLC Chowk model nationwide with a QR-based registration architecture and standardised validation protocols to ensure low-exclusion, high-quality worker onboarding.
○ Portable Benefits & Interoperability: Develop inter-state portability for worker entitlements, employer-led registration channels, and destination-state activation
workflows, in collaboration with MoLE, state governments, and private sector partners.
○ Cess Mobilisation & Financial Integrity: Institutionalise standard cess calculators, address leakages in mobilisation and utilisation, and align cess flows
with worker coverage and benefit delivery for transparency and accountability.
○ Cross-Sector Data Integration: Drive data linkages between labour, education, CRS, MGNREGA, and NCS systems to enable life-cycle-based benefits and
interoperable data governance frameworks.
c. Government & Stakeholder Management: Engage with senior bureaucrats across Labour, Planning, IT, and Finance departments, act as a trusted execution partner to the government, and drive multi-stakeholder alignment.
d. Program Management & Systems Building: Build execution systems, SOPs, and dashboards for national scale, institutionalise review mechanisms and feedback loops across states, and track core metrics.
e. Team Leadership & Capacity Building: Lead a decentralised, multi-state operations team, build leadership capacity across teams, and strengthen internal capabilities in government engagement, programme management, and data-driven decision-making.
f. Risk Management & Problem Solving: Identify delivery risks across states and design mitigation strategies, navigate ambiguity, policy shifts, and administrative
bottlenecks, and ensure continuity of execution through political and administrative transitions.
Requirements
Requirements
Location: Either Raipur or Bangalore (Preference is for someone in or willing to relocate to Chhattisgarh (Raipur).
a. Education and Experience
● Bachelor's degree required
● Master's preferred (Public Policy, Management, Engineering, or related fields)
● 10–15 years of experience with at least 5-7 years of total experience in government-facing roles/ public systems, managing multi-state or national
programs and leading large teams and complex projects
b. Knowledge and Technical Skills
● Proven experience in large-scale program execution across multiple geographies
● Strong understanding of Public systems (labour, welfare, social protection) and Government processes and stakeholder management
● Experience in digital/public tech system implementation (GovTech preferred)
● Strong analytical skills (data interpretation, dashboards, decision- making)
c. Behavioural Competencies and Values
●Citizen-Centricity – Keeps worker outcomes at the core of decisions
● Execution Intensity – Strong bias for action and delivery under timelines
● SystemsThinking – Ability to connect policy, tech, and operations
● Dealing with Ambiguity – Thrives in complex, evolving environments
● Collaboration – Works effectively across government and internal teams
● Ownership Mindset – Takes end-to-end responsibility for outcomes
Benefits
Benefits
a. Compensation: Competitive, benchmarked to leadership roles within Indus Action, based on experience, fit, and leadership capability
b. Opportunity to lead one of India’s most ambitious labour system transformation efforts, a high ownership role with national visibility and work closely with the state and central governments
Skills Required
- Bachelor's degree
- Master's degree (Public Policy, Management, Engineering, or related)
- 10-15 years experience, including 5-7 years in government-facing roles managing multi-state or national programs
- Proven experience in large-scale program execution across multiple geographies
- Strong understanding of public systems (labour, welfare, social protection) and government processes
- Experience in digital/public tech system implementation (GovTech preferred)
- Strong analytical skills including data interpretation, dashboards, and data-driven decision-making
- Experience building execution systems, SOPs, dashboards and institutional review mechanisms for scale
- Experience leading decentralised, multi-state operations teams and capacity building
- Proven ability to engage senior bureaucrats and multi-stakeholder partners effectively
- Willingness and ability to travel extensively across the country
- Behavioral competencies: citizen-centricity, execution intensity, systems thinking, comfort with ambiguity, collaboration, ownership mindset
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The Company
What We Do
Indus Action is a non-profit policy implementation organization dedicated to irreversibly ending poverty in India. Its mission is to enable vulnerable and disadvantaged citizens to sustainably access legislated social protection rights. By bridging the gap between social protection policies and action, the organization aims to enable 30 million vulnerable citizens to sustainably access social protection by 2030.
