The Marketing, Membership & Investment Optimization (MMIO) team serves as the growth architecture and investment optimization engine for Membership—driving premium growth through data driven decisioning, personalization strategy, and disciplined investment management.
The Director Assistant will report directly to the Senior Vice President of Marketing, Membership & Investment Optimization and serve as a strategic advisor and operational leader for the organization. This individual will act as an extension of the SVP leadership office, driving strategic planning, organizational effectiveness, executive communications, and operational excellence across the business.
This role requires a highly strategic and intellectually curious leader who can operate effectively in a fast-paced and highly matrixed environment. The successful candidate will possess exceptional executive presence, communication, storytelling, organizational leadership, and problem-solving capabilities, with a proven ability to synthesize complex topics into clear, actionable recommendations for senior leadership audiences.
Serve as a strategic thought partner and extension of the SVP leadership office, driving alignment and execution across high-priority business strategy, transformation initiatives, and organizational objectives.
Drive the operating rhythm for the MMIO organization, including leadership meetings, strategic reviews, annual planning, prioritization, and talent processes.
Develop executive-level presentations, strategic narratives, and leadership communications for senior leadership forums, operating reviews, town halls, and enterprise discussions.
Synthesize complex business topics, performance insights, and recommendations into concise, executive-ready materials that support decision-making and influence stakeholders.
Partner with leaders across USCC, ED, Tech, Finance, CFR, Decision Science, Control Management and other enterprise teams to advance strategic initiatives and improve organizational effectiveness.
Help drive decision-making processes by identifying risks, tradeoffs, dependencies, and recommendations across strategic initiatives and business priorities.
Champion colleague engagement, talent planning, and organizational culture initiatives across the MMIO organization.
Drive adoption of AI-enabled ways of working to improve efficiency, insight generation, communication, and decision support through emerging tools and automation.
Represent the MMIO organization in broader leadership, engagement, and enterprise forums, building strong partnerships and influencing outcomes across a highly matrixed organization.
Minimum Qualifications
Strategic, intellectually curious self-starter with demonstrated ability to operate effectively in fast-paced and ambiguous environments.
Proven ability to drive enterprise-level impact through strategic thinking, prioritization, influence, and execution across complex organizations.
Exceptional executive communication, storytelling, and presentation development skills, with demonstrated ability to create polished executive-ready materials.
Strong executive presence and relationship management skills, with ability to influence and align stakeholders across a highly matrixed organization.
Strong analytical and problem-solving, with ability to synthesize complex topics into clear, actionable recommendations.
Demonstrated ability to manage multiple priorities, navigate ambiguity, and drive results independently.
Passion for colleague engagement, organizational culture, and team leadership.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Strategic and intellectually curious self-starter
- Ability to operate effectively in fast-paced environments
- Proven ability to drive enterprise-level impact
- Exceptional executive communication and presentation skills
- Strong analytical and problem-solving capabilities
- Ability to manage multiple priorities and deliver results
- Passion for organizational culture and team leadership
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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