The Role
Leads AI and technology project delivery, solution architecture, client relationships, account expansion, financial performance, and service-line growth. Partners with Sales on technical proposals and account strategy, communicates with executive stakeholders, identifies upsell opportunities, and oversees cloud, AI, DevOps, integration, and modernization initiatives. Builds global delivery teams, develops talent, improves margins and client satisfaction, and scales strategic service offerings.
Summary Generated by Built In
Allata is a global consulting and technology services firm founded in 2016, with 350+ employees across the US, India, and Argentina. We partner with some of the world's largest enterprises to move AI from idea to production — building intelligent agents, data foundations, and governance frameworks that scale.
Our teams work at the intersection of strategy, engineering, data, and design, helping clients modernize their technology, unlock data value, and create meaningful digital experiences. At Allata, you'll join an agile, cross-functional team that works closely alongside clients — making a real impact and building lasting partnerships.
Allata is seeking a Director to lead the delivery of critical projects and programs within the AI & Technology Service Line, operating as a strategic commercial partner for our Sales team. You will ensure high-quality, on-time delivery with strong financial control and exceptional client experiences while acting as a solution architect and commercial catalyst. Collaborating closely with Sales Executives and Client Partners, you will develop talent, optimize delivery models at scale, identify and close account expansion opportunities, and drive measurable outcomes that impact both margin and revenue growth.
Role & Responsibilities:
- Plan, estimate, and operationally execute projects across the portfolio; define methodologies tailored to client needs (agile, hybrid, traditional).
- Act as Executive Solution Architect: partner with Sales pre-sale to design compelling technical proposals, translate complex requirements into clear value narratives for client stakeholders.
- Present and influence directly with clients (executives, IT leaders, decision-makers): demonstrate deep understanding of their business outcomes and articulate how our Cloud, AI, DevOps, and integration solutions solve their specific pain points.
- Identify and surface expansion opportunities within active projects: discover additional needs (modernization, AI/ML, automation, managed services) during delivery and report to Sales with technical feasibility and ROI analysis.
- Manage client relationships and expectations; act as escalation point for delivery issues; drive continuous satisfaction and referenceable outcomes.
- Collaborate with Sales Executives on account strategy: co-define service roadmaps, participate in executive business reviews, influence client investment decisions.
- Oversee project financials: budgeting, forecasting, margin analysis by project and account; optimize for both delivery excellence and profitability.
- Develop and manage Service Line teams with commercial awareness: build teams that understand opportunity, speak client language, and actively support account expansion.
- Partner with internal stakeholders to align delivery offerings with market demand; support the design and scaling of new strategic service offerings.
Hard Skills - Must have:
- Proven experience leading client delivery teams, building strong client relationships, identifying growth opportunities within existing accounts, and consistently delivering on commitments.
- Demonstrated ability to present and communicate complex technical solutions to C-level and executive-level client stakeholders.
- Proven track record of identifying and closing account expansion opportunities (upsell, cross-sell, service extension) with existing clients; experience translating delivery insights into revenue growth.
- Ability to manage and enhance quality and margin within client accounts while maintaining exceptional delivery standards.
- Skilled in breaking down complex business problems and guiding teams to strategic resolution; strong business acumen including cost-benefit analysis, ROI development, and business case articulation.
- Deep familiarity with Cloud Native environments in at least one of the major hyperscalers (AWS, Azure, GCP).
- Strategic mastery of modern software development patterns and tools, including expertise with containers, serverless architectures, and integration frameworks (eventing, messaging, streaming, Azure Service Bus).
- Strong experience in Machine Learning and Artificial Intelligence, including the design and deployment of Generative AI, Retrieval Augmented Generation (RAG), and related frameworks; ability to articulate AI value to non-technical stakeholders.
- Proven practice in DevOps and Infrastructure as Code within the Microsoft ecosystem (Azure DevOps, GitHub Actions, Bicep/Terraform).
Soft Skills / Business Specific Skills:
- Ability to effectively communicate and translate technical strategies into business narratives for diverse audiences (executives, finance, operations, technical teams).
- Proven track record of influencing clients and internal teams to preferred outcomes; strong negotiation and stakeholder management skills.
- "Account as a business" mindset: you think strategically about pipeline, margin, growth, and churn risk; you identify opportunities proactively without waiting for Sales to bring them.
- Ability to operate and succeed in ambiguous environments; self-starter skilled in creating structure, defining processes, and scaling operations.
- Strategic thinking and problem-solving skills with entrepreneurial mindset; comfort with defining new service models and offerings.
- Proven experience operating in global and virtual environments, working effectively with colleagues across different geographies, time zones, and cultures.
- Demonstrated adaptability: willingness and ability to assume multiple roles in a fast-moving, customer-oriented, growth-focused environment.
- Strong aptitude for developing company processes, recruiting and developing talent, and building high-performing delivery teams.
- Track record of driving client satisfaction and creating referenceable customers; experience with NPS or similar satisfaction metrics.
At Allata, we value differences.
Allata is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Allata makes employment decisions without regard to race, color, creed, religion, age, ancestry, national origin, veteran status, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability or any other legally protected category.
This policy applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- Experience leading client delivery teams and consistently delivering commitments
- Experience building strong client relationships and identifying account growth opportunities
- Ability to present complex technical solutions to C-level and executive stakeholders
- Track record of closing account expansion opportunities through upselling, cross-selling, or service extensions
- Ability to improve account quality and margin while maintaining delivery standards
- Business acumen including cost-benefit analysis, ROI development, and business case articulation
- Cloud Native experience with AWS, Azure, or GCP
- Expertise with containers, serverless architectures, integration frameworks, eventing, messaging, and streaming
- Experience designing and deploying Machine Learning, Artificial Intelligence, Generative AI, and RAG solutions
- Experience with DevOps and Infrastructure as Code in the Microsoft ecosystem
- Experience with Azure DevOps, GitHub Actions, Bicep, or Terraform
- Strong communication, negotiation, and stakeholder management skills
- Ability to operate effectively in ambiguous, global, and virtual environments
- Experience defining service models, scaling operations, and developing company processes
- Experience recruiting, developing talent, and building high-performing delivery teams
- Track record of driving client satisfaction and creating referenceable customers
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Allata (pronounced a-ley-ta) is a strategy, architecture and enterprise-level application development company focused on helping clients enhance or scale business opportunities, create efficiencies and automate processes through custom technologies. We are building a different kind of firm – focused on doing exciting, transformational work for great clients and bringing caring and dedicated people to make our clients goals a reality. Our vision is to build an energized group of talented professionals that can stand strong on their own but work better as a networked team. We enable business agility at the intersection of people, process, and technology. We provide solutions and expert services to assist businesses to become more nimble, transformative, and disruptive in their respective industries. We define vision, strategy, and value creation models for shaping strategic product designs, managing, and transforming enterprise delivery. Just as strongly as we care about our clients, we feel that it is important to give back to the community and non-profits that we are passionate about. Every month, Allata donates 2% of our net income to a charitable cause our team believes in. We live by our mantra: Family comes first, clients are king, we take great care of our people.
