Director, Advanced Data Analytics and Insights

Job Description: 

Do you want to work with a team that helps understand how customers interact with Fidelity to drive better experiences and outcomes? Are you known for creating compelling, actionable insights with your data and analytic skills? Come join a world-class analytics team and work in an agile way to help power Fidelity forward with the best experiences in the Financial Services industry! 

The Team 

The Customer Knowledge & Strategic Insights (CKSI) group within Wealth organization is an organization with a mission to drive client and business value using data, analytics and customer research. The work we do uses the wealth of its data to enable algorithms, analyses, and data products, resulting in transformed customer experiences and better strategic business decisions. As a member of the CKSI analytics chapter, you will be part of an agile team focused on helping enable business applications, customer insights and research with data platform. 

Your Role 

As the Director, Analytics & Insights you will work on an agile team focused on helping understand how internal business partners use data in various applications, gather requirements for engineering teams, conduct analytics and develop insights to inform key decisions. In addition, you will power the team with key insights, create self-service analytic tools, and facilitate learning through experimentation.  

The Expertise We’re Looking For 

• 10+ years of demonstrated experience in data and analytics  

• Strong business acumen and uncanny ability to serve as a translator between business and technology. 

• Proven ability to lead projects, rallying collaborators from other organizations and getting to the heart of business problems. 

• Experience with Snowflake/AWS cloud platforms. 

• Naturally collaborative with experience working in an Agile environment, including with remote teams, both on and offshore. 

• Excellent written, oral communication, project management and presentation skills, and the ability to present complex data and statistics in a simple and clear way 

• You bring passion to your work and operate with a sense of purpose that inspires and motivates those you work with. 

• You are intellectually curious, always eager to learn new skills and share the knowledge with others. 

• You bring a data-driven approach to decision making. 

• You demonstrate a mix of analytics and technical skills - SQL, any programming language and/or Data Visualization tools. 

• You have extensive experience in partnering with key stakeholders to understand their business needs and delivering self-service solutions to exceed their expectations. 

The Skills You Bring 

• Analytic expertise working with structured and unstructured data to identify key insights 

• Critical thinking and intellectual curiosity with desire to continuously learn new skills 

• Collaborator and are able to build and establish strong partnerships at all levels. 

• Hard-working, passionate teammate who thrives in an agile environment 

• Have fun at work and foster team connectiveness 

The Value You Deliver 

• You enable the team to consistently enhance data platform and products. 

• As a continuous learner, you’ll stay abreast of the latest innovations across analytics, data science and machine learning, proactively developing your analytical skills to maintain your world-class expertise. 

• You’ll collaborate effectively with team members across the globe. 

• Working across Fidelity, you will help shape Snowflake platform to meet the needs for our customers along with your fellow analysts and product owners. 

• You drive continuous improvement in business process automation and self-service dashboard. 

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.