Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
This role will report directly to the VP, Sales and be based in the Bay Area.
Key Responsibilities:
- Guide and manage the activities of the Account Directors to ensure company revenue goals and objectives are exceeded.
- Ensure each team member is prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and moving opportunities towards a win.
- Impact value realization and positive customer sentiment, leading to effective retention and renewal of the customer base.
- Prepare, Coach, & Support the sales team by phone and on-site in their sales meetings with customers.
- Manage the closing of current-quarter deals while nurturing longer-term opportunities.
- Coordinate and manage weekly one-on-one meetings with team.
- Conduct meetings and training sessions to ensure ongoing improvement and best-practice sharing amongst the team.
- Attract, hire, onboard train, and retain top sales talent; managing attrition.
- Display a thorough understanding of business needs and revenue potential for accounts.
- Work with team members individually for ongoing development while always promoting a healthy team environment.
- Prepare Account Directors and yourself for Quarterly Business Reviews.
- Other duties as assigned by leadership team
- Bachelor's Degree required
- Successful track record in a high volume transaction sales environment with success in leading and closing at least 100 deals per quarter
- Excellent C-level communication skills
- Minimum of 5 years enterprise software sales experience successfully selling solutions at the C-level with 3+ years of direct sales management experience
- Experience managing and building a team of successful SaaS and/or Cloud sales professionals
- Proven leadership ability to influence, develop and empower team members to achieve objectives with a team approach
- Total comfort demonstrating SaaS/cloud-based software and discussing it with customers
- Strong track record of exceeding company sales quotas in a complex sales environment
- Proven expertise with teaching, coaching and training sales methodologies
- Strong written, verbal, presentation and organizational skills required
Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- Bachelor's degree
- At least 5 years of enterprise software sales experience selling solutions at the C-level
- At least 3 years of direct sales management experience
- Successful track record in a high-volume transaction sales environment
- Track record of leading and closing at least 100 deals per quarter
- Experience managing and building teams of SaaS or cloud sales professionals
- Strong track record of exceeding sales quotas in complex sales environments
- Excellent C-level communication skills
- Experience demonstrating SaaS or cloud-based software to customers
- Expertise teaching, coaching, and training sales methodologies
- Strong written, verbal, presentation, and organizational skills
- Ability to work in the San Ramon or San Francisco office three days per week
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
