At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
A Day in the Life:
- Take a highly active, hands-on role by serving as the co-lead on approximately 5 strategic accounts per Account Manager to drive meaningful customer engagement and growth opportunities.
- Travel onsite with the Account Managers and conduct sales presentations for key accounts and major opportunities generated by the Account Management team.
- Work directly on some customer accounts, focusing on reviving current opportunities and securing strategic, high-value business.
- Oversee the day-to-day operations and performance of the Account Management team, which is focused on client retention and upsell opportunities.
- Train and develop the Account Managers to provide a best in class customer experience.
- Manage personnel performance against set metrics, make recommendations for team reduction and new hiring efforts, ensuring all Account Managers are focused on creating solid relationships with their customers.
- Drive the Account Management team to attain revenue targets.
- Identify and implement strategies for driving early renewals and maximizing expansion business within assigned customer accounts.
- Ensure meticulous data integrity and documentation within the Salesforce CRM, including detailed note-taking and management of the "Opportunity Next Steps".
- Lead weekly meetings to ensure pipeline accuracy and forecast hygiene across the Account Management function.
- Collaborate cross-functionally with Sales Engineering, Sales Executives, and other departments within the pre- and post-sales ecosystem.
Required Skills & Abilities:
- Exceptional leadership, coaching, and team-building skills.
- Proven ability to foster and maintain long-term, high-value customer relationships.
- Proficiency with Salesforce CRM
- Strong written and verbal communication skills, including comfort engaging with C-level stakeholders.
- Exceptional attention to detail, particularly regarding CRM management and reporting.
- Ability to travel up to 40% of the time
Education & Experience:
- Bachelor’s Degree or equivalent experience
- Minimum of 7 years of progressive experience in account management or sales, with a track record of meeting or exceeding revenue goals
- Minimum of 3 years of direct personnel management experience, overseeing an Account Management or Sales team
Alertus Career Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work HomeBuying Incentive
- Employee Referral Bonuses
- Flex Scheduling
Skills Required
- Bachelor's Degree or equivalent experience
- Minimum of 7 years of progressive experience in account management or sales
- Minimum of 3 years of direct personnel management experience
- Proficiency with Salesforce CRM
- Exceptional leadership and communication skills
- Ability to travel up to 40% of the time
What We Do
Alertus - Redefining Mass Notification for 20+ Years Our Mission is to enable organizations to disseminate information to help protect lives, secure assets, and maintain business continuity. OUR MISSION IS PERSONAL. We are committed to providing customizable, scalable, and cost-effective mass notification solutions because we know even a few seconds of warning can help save lives during an emergency. In 2001, an F3 tornado ripped through the University of Maryland campus. There was no warning, and two students — sisters — were killed. The tornado caused dozens of injuries and millions of dollars in damages. An idea was born to engineer a mass notification solution that can be implemented anywhere and activated quickly to help prevent another tragedy. Alertus was founded in 2002 and has focused its efforts on developing superior lifesaving notification solutions ever since. Alertus' dedicated teams of safety, security, and technology leaders are committed to continuously raising the bar for mass notification. Our technology is state of the art, with interoperable software solutions that help tie legacy systems into our next-generation audible and visual notification hardware. It's not enough for us for our customers to have our products. As their trusted partner in mass notification, we want to ensure customers are at peak readiness with the training and support they need to get critical notifications out at a push of a button. We offer pre-sales professional services, ongoing customer training, and 24/7 customer support.
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