Director of Account Management

The Role:

The Director of Account Management is responsible for leading a team of between 7 and 9 Account Managers that drive client delight and revenue realization of an existing business of approximately $20M in recurring revenue. As a Director, you understand and help your team communicate key client value drivers – security, automation, rebate – while constantly looking for ways to grow Bottomline’s business with our existing clients. 

The Director is responsible for building, coaching, and measuring a team that is assertive, understands its clients, and tactfully steers the team to success. The Director works efficiently across the entire Paymode line of business – Vendor Enrollment, Product, Sales, Marketing – all of which are critical to the success of our clients. The Director will also build and maintain key relationships with the Channel Managers, Banks, and directly with Clients.  

How you'll contribute:

• Lead Your Team to Maintain & Grow Our Client Base
  • Lead the Account Managers to become their clients’ trusted advisors; strategically developing client, vendor, and internal relationships
  • Drive the team to effective Business reviews, communicating status of value realization, identifying areas of opportunity, and resolving open issues
  • Leverage data to analyze and drive Account Manager performance as well as key client, vendor, and channel metrics (e.g. usage, transaction volume, vendor enrollment, etc.)
  • Develop the strategic vision for your team – how the team will grow, where to focus efforts, and how to put structures in place to maximize client delight and growth 
  • Provide leadership and guidance by coaching, motivating, and leading team members to achieve their goals and develop professionally
  • Ensure rigorous attention to detail in SFDC and other business systems for tracking and reporting purposes; constantly evaluate process, reporting, and tools to improve efficiency and productivity 

• Collaborate with Key Internal Stakeholders
  • Proactively align internal stakeholders to drive success for clients, issue resolution, and revenue expansion opportunities
  • Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue
  • Deeply understand the Vendor Enrollment process, identifying areas for improvement that will drive efficiency, higher enrollment rates, and higher revenue.
  • Advocate on behalf of your Account Managers & Clients within Paymode, collaborating across sales, vendor enrollment, marketing, product, implementation, operations, support and executive leadership teams.
  • Facilitate open lines of communication between Product, the AM team, and Clients – communicating key needs, requirements, and value. 

If you have the attributes, skills, and experience listed below, we want to hear from you!

• 8+ years of management experience in customer success, account management, or sales
• Highly analytical; proven experience driving success and revenue realization through data-driven processes
• Positive, self-motivated, team player, action and results-orientated
• Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
• Experience in SaaS businesses; FinTech/Payments experience preferred
• Highly organized and capable of working effectively across functional groups
• Excellent communicator, both written and verbal
• Experience managing and leading fast-paced account management or customer-focused teams
• Not afraid to make changes to teams, processes, or technology to improve the organization
• Efficiency & quality at the core of all work