Director, Account Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management
About the Role
We are seeking a dynamic and results-oriented Account Manager to lead and grow our Enterprise Solutions sales and Operational Excellence initiatives with one of our largest and most strategic North American issuers. This individual will be responsible for driving adoption, retention, and expansion of our Enterprise Solutions including Digital/Agentic Commerce, Open Banking, RPPS/Bill Pay, Security Solutions and have oversight for Operational Excellence initiatives. This position will serve as a trusted advisor and strategic partner to senior stakeholders across all lines of business, aligning our solutions to the client's transformation and growth priorities. In this role you will have the ability to influence and grow revenue with one of the largest and most strategic clients in North America.
Shape
Key Responsibilities
Own the end-to-end client relationships with Digital, Fraud, Open Banking and RPPS/Bill Pay teams, serving as the primary point of contact and advocate. With a strong emphasis on Digital enablement this Account Manager will drive the proliferation of the digital payment's ecosystem (i.e., Tokenization) and ensure we are tightly aligned with one of Mastercard's most strategic issuing partners and delivering on all performance metrics.
Build trusted relationships with influencers and decision-makers across the Digital, product, technology, and Network offices.
Lead internal Operational Excellence initiatives through a tight partnership with technology account management, billing, and Customer Success teams ensuring we are positioned for growth with the client across all lines of business.
Partner closely with internal product, marketing, finance and delivery teams to tailor solutions that address the client's business priorities driving share shift and growth.
Achieve or exceed services revenue and maintain top tier voice of customer scores.
Serve as the client's voice internally to inform product roadmaps and innovation priorities.
Provide regular business reviews and executive updates highlighting progress, opportunities, and challenges.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
New York City, New York: $172,000 - $275,000 USD