Director of Account Management
Brandwatch is seeking a growth-minded, strategic leader to serve as our Director of Account Management. In this role, you will lead a team of Account Managers responsible for retaining and expanding revenue within our gorwling portfolio of mid-market customer accounts. You’ll evolve the function into a proactive, revenue generating team focused on customer value, upsell strategy, and disciplined pipeline management.
Responsibilities
Lead, mentor, and develop a high-performing team of Account Managers with a focus on commercial growth
Own the team’s upsell pipeline and revenue forecast; run regular reviews to ensure accuracy, progress, and risk visibility
Drive strong account planning practices to surface expansion opportunities and improve multithreading across stakeholders
Build and execute scalable retention and growth strategies across strategic accounts
Guide the team in delivering consultative value, building executive relationships, and driving long-term partnerships
Oversee renewal planning and commercial negotiations, ensuring timely execution and maximum revenue retention
Partner cross-functionally with Sales, Product, Marketing, and Services to align customer strategy with business objectives
Analyze account performance, usage trends, and product adoption to inform strategy and play development
Translate insights into actionable plays, enablement, and coaching to improve team performance and consistency
Foster a culture of accountability, collaboration, and operational excellence across the AM team
Qualifications
5+ years in account management, customer success, or enterprise sales, with 2+ years in a team leadership role within SaaS
Proven success managing large customer portfolios and driving upsell and retention growth
Strong command of sales fundamentals: pipeline generation, forecasting, and commercial negotiation
Excellent executive communication skills and ability to influence cross-functionally
For Individuals based in New York, Illinois, Colorado, Washington, and California, Cision is required to disclose a salary range for this role. This compensation range is specific to these states, however base pay may vary depending on a range of relevant factors.
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What We Do
Brandwatch is the world’s leading digital consumer intelligence company, allowing users to analyze and utilize conversations from across the web and social media. It is the perfect platform to make sense of your consumers, their needs, wants, and interests. With official access to Twitter, Reddit, and Tumblr's firehose, plus data coming from 100 million other sites, our historical archive includes over a trillion conversations, with 501 million new ones added every day. Our platform then combines queries and AI to help you parse and analyze the data that's useful to you. From there it can be chopped, sliced, and combined to find insights you can put into action.
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