Director, Account Management

Job Description:

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

 

Our corporate subscriptions  team is seeking a Director, Account Management to  drive customer retention and growth. The role requires a mix of strategic, leadership, and operational skills to effectively manage a team.

Director, Account Management

• Manages group of Account Managers focused on retention, renewal and growth of existing business. 

• Develops customers success strategy for the team

• Responsible for revenue attainment of (TBD) and account growth of (TBD)

• Recruit, train and mentor team

• Works with team to Identify opportunities for upselling, cross-selling and renewals

• Ensures smooth account handover between new business team and customer success team

• Establish KPIs for CSM team and tracks pipeline via Salesforce 

• Works cross-functionally with other depts (legal, sales, finance, marketing, operations, billing, etc.)

• Report key metrics to leadership 

• Stay up-to-date on Dow Jones suite of enterprise subscription solutions

Skills & Experience:

• 12+ years experience 

• Experience managing and mentoring a team of Account Managers

• Ability to set and track KPIs to measure team performance

• Experience in renewals, expansion, and revenue retention

• Strong analytical skills to track customer health scores and pipeline data

• Proficiency in Salesforce or other CRM platforms for account tracking and reporting

• Ability to work with sales, finance, legal, marketing, operations, and billing teams

• Strong communication and stakeholder management skills

• Experience in developing and executing customer success strategies

• Expertise in customer retention, upselling, and cross-selling

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Media Sales

Job Category:

Sales

Union Status:

Non-Union role

Pay Range: $150,000 - $170,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..