Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Major Accountabilities:
JOB PURPOSE:
This position offers the opportunity to manage all aspects of the MasterCard relationship with assigned account.
The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.
The ideal candidate will one with strong execution focus, possess solid payments industry experience, preferably gained in Business Development /Product management with the ability to work across multiple disciplines and functions. He will also be very comfortable dealing with technology.
RESPONSIBILITIES:
Maintain primary responsibility for managing the relationship and profitability of assigned customer across countries and geographies.
Responsible for all account management/business development activities for assigned customer
Design and execute strategic/tactical plans to enhance customer and MasterCard profitability
Develop strong working relationships with key influencers at customer end and with MasterCard support teams
Work with MasterCard cross functional teams to identify new segment and product opportunities and develop bespoke propositions to maximize segment penetration
Leverage all MasterCard brand sponsorship properties, product/services to deliver exceptional customer value
Responsible for all administrative and operational issues for the target customer set
Manage & develop new and existing products; programs and services, as required
Perform market research and opportunity assessments on new concepts and ideas. Assess the viability of new products in support of market strategy
Recommend market strategy; profit planning; expense, budgets; etc
EXPERIENCE:
10-15 years experience in Business Development/ Account/product management.
Sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective required.
Candidate must be able to integrate knowledge across disciplines (Sales, Product, Marketing, operations, and risk.
Skills:
Self driven, organized and pro-active
Entrepreneurial and commercially focused
Strong impact and influencing, negotiation skills
Strong relationship, communication, presentation and marketing skills;
Work well in a small team leveraging colleagues’ skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.