Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

The UK & Ireland Bank Partnerships team works with key bank partners across the UK and Ireland. We’re looking for an experienced Account Director to lead the commercial issuing relationship with one of our biggest strategic customers in the UK.

You’ll work in a dedicated team for this large UK bank; working closely with colleagues across the account, which spans consumer, SME and large market segments as well as several strategic initiatives.

We are at a pivotal point in our relationship with this partner. This will be a high-profile role, integral to retaining and growing this important business for Mastercard.
Key responsibilities:
• Lead the relationship across SME and large market segments, being a strategic advisor, delivering best-in-class service, insights, products and value to the customer.
• Develop a range of strong relationships across the bank with decision-makers and influencers, identifying opportunities to grow the partnership, with a focus on increasing market share, volume and revenue growth.
• Manage a large, complex deal, monitoring performance and managing the P&L. Negotiate and close new business opportunities, particularly focusing on future-proofing the partnership and diversifying across the bank.
• Play a leading role in retaining and winning new business, thinking strategically and creatively.
• Show a deep understanding of market trends, regulation, technology and the competitive landscape, particularly in commercial payments, including the SME and large market sectors.
• Deliver best-in-class account governance, including quarterly and annual reviews, financial performance, data and insights, account planning and tracking incentives.
• Engage when required in operational activities, and deal with incidents and escalations as needed.
• Work with a wide range of internal teams, bringing the best of Mastercard and exciting them to want to be part of the journey with this strategic partner.
All about you
• You’ll have a proven track record in leading large, strategic relationships, with extensive account management experience. This account covers SME and B2B payments, so experience and knowledge of commercial solutions is highly preferred.
• You love building strong relationships, managing a range of contacts and building credibility with decision makers and influencers across the bank.
• You’re an outstanding communicator, able to engage multiple different stakeholders. You’ll be skilled at reading a room and adjusting your message accordingly.
• You’ll be experienced in managing large, complex deals, monitoring financial performance, winning new business and negotiating.
• You have sound business judgment with proven financial acumen, analytical skills and data proficiency.
• You challenge the status quo, coming up with new ideas, thinking creatively and showing excellent attention to detail.
• You bring people with you: you’ll secure and coordinate resources across Mastercard’s organisation. You’ll need to engage all parties to get to the heart of issues and opportunities, and influence and build consensus across a variety of internal and external colleagues at all levels.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.