Your Leadership.
Our Power.
Unlimited Potential.
Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for professionals like you.
Want to be part of something powerful? It’s time to look at Taylor.
Your Opportunity:
Venture Solutions is looking for a Director of Client Services to join our team in Arden Hills, MN. The Director of Client Services serves as a senior leader responsible for overseeing Strategic Account Directors and their respective account portfolios within a defined industry vertical representing greater than $50M in annual revenue. This position is accountable for driving strategic growth, strengthening executive-level client relationships, and aligning client service delivery with broader organizational and industry trends.
The Director of Client Services acts as a key partner to Sales, Operations, and Executive Leadership, ensuring the organization remains competitive, informed, and positioned for long-term success within their assigned vertical. This role also serves as the senior point of escalation for complex client issues.
This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship
Your Responsibilities:
Provide leadership, direction, and strategic oversight to Strategic Account Directors and Account Managers, ensuring alignment with company objectives and client expectations.
Own the performance, growth, and retention of a major industry vertical representing $50M+ in annual revenue.
Develop and execute vertical-specific strategies that drive revenue growth, client retention, and market differentiation.
Build and maintain executive-level relationships with key client stakeholders, acting as a trusted advisor and strategic partner.
Serve as the senior escalation point for complex client issues, ensuring timely resolution and preservation of client relationships.
Stay informed on industry trends, competitive landscape, and emerging opportunities; translate insights into actionable strategies for the business.
Lead industry education efforts internally, ensuring teams are knowledgeable on market dynamics, client needs, and evolving best practices.
Partner closely with Sales leadership to support sales enablement efforts, including strategy development, client positioning, and participation in key pursuits.
Collaborate with senior leaders across Operations, Finance, Technology, and Production to ensure alignment and successful delivery of client solutions.
Drive consistency and excellence in service delivery across all accounts within the vertical, ensuring SLAs and quality standards are met or exceeded.
Oversee financial performance, including forecasting, profitability, and pricing strategy across the vertical.
Identify opportunities for innovation, process improvement, and scalable solutions that enhance client experience and operational efficiency.
Lead and participate in executive-level client meetings, business reviews, and strategic planning sessions.
Provide guidance on complex contract negotiations and large-scale client initiatives.
Ensure effective communication and alignment between client needs and internal capabilities.
Support talent development by mentoring Strategic Account Directors and building a strong leadership pipeline.
Foster a culture of accountability, continuous improvement, and client-centric thinking across the organization.
You Must Have:
8 years of Account Management, Client Services, or related experience, with significant leadership responsibility.
Proven success managing large-scale client portfolios or business units exceeding $50M in revenue.
Strong executive presence with the ability to influence senior client stakeholders and internal leadership.
Deep understanding of industry trends, market dynamics, and client needs within a defined vertical.
Demonstrated ability to translate strategic insights into actionable business outcomes.
Experience supporting sales enablement efforts and contributing to business development strategies.
Exceptional communication and presentation skills, with the ability to clearly convey complex information.
Strong financial acumen, including forecasting, pricing strategy, and profitability management.
Excellent interpersonal and leadership skills with the ability to collaborate across all levels of the organization.
Proven ability to manage ambiguity, navigate complex challenges, and perform under pressure.
Experience leading cross-functional teams and driving alignment across multiple departments.
A strategic mindset with a focus on innovation, growth, and long-term value creation.
The anticipated wage range for this position is $120,000 - 145,000. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.
Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/
About Taylor Corporation
https://www.youtube.com/watch?v=pdXOC8HM-NM
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Skills Required
- 8 years of Account Management, Client Services, or related experience with significant leadership responsibility.
- Proven success managing large-scale client portfolios or business units exceeding $50M in revenue.
- Strong executive presence with ability to influence senior client stakeholders and internal leadership.
- Deep understanding of industry trends, market dynamics, and client needs within a defined vertical.
- Demonstrated ability to translate strategic insights into actionable business outcomes.
- Experience supporting sales enablement efforts and contributing to business development strategies.
- Exceptional communication and presentation skills.
- Strong financial acumen, including forecasting, pricing strategy, and profitability management.
- Excellent interpersonal and leadership skills with ability to collaborate across all levels of the organization.
- Proven ability to manage ambiguity, navigate complex challenges, and perform under pressure.
- Experience leading cross-functional teams and driving alignment across multiple departments.
- A strategic mindset focused on innovation, growth, and long-term value creation.
- U.S. citizenship and successful completion of a federal background check (FISMA requirement).
Taylor Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Taylor Corporation and has not been reviewed or approved by Taylor Corporation.
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Healthcare Strength — Benefits begin immediately with medical, dental, and vision coverage, and multiple plan choices are available. Feedback suggests coverage is offered across full-time and part-time roles with integrated wellness resources.
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Flexible Benefits — Plan design includes options like HSAs/FSAs and access to different plan types depending on location and business unit. Feedback suggests employees can select from a range of coverage tiers and programs to fit needs.
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Wellbeing & Lifestyle Benefits — Wellness tools such as health coaching, nurse advocates, and incentives through Wellworks are highlighted alongside broad retail and lifestyle discounts. Feedback suggests these resources enhance the overall package beyond core insurance.
Taylor Corporation Insights
What We Do
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device. Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees. Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do
