Director, Account Management, Global Digital Merchants & Marketplaces

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management, Global Digital Merchants & Marketplaces

Overview:
Join an agile and high-performing team to grow Mastercard’s business with a selected set of global digital merchants and marketplaces. This role is pivotal in accelerating our growth in payments and delivering services that improve security, enhance frictionless commerce experiences, and increase customer loyalty while executing Mastercard’s strategic product roadmap. Global digital merchants and marketplaces play a key role in the development and commercialization of strategic products, making strong partnerships and close alignment on strategic priorities critical to the success of Mastercard and our clients.
You will report to the SVP Global Digital Merchants & Marketplaces, taking responsibility for all aspects of relationship management with our clients, including strategic planning, account management, new business development, building economic models, and negotiating deal terms to drive revenue growth and deploy strategically important products and services.
Role:
• Develop and manage a successful sales pipeline of new business initiatives that support Mastercard's strategy and goals.
• Drive business development opportunities and innovative commercial proposals to deliver increased revenue and market share.
• Defend and grow revenues through relationship management and commercialization of our product solutions, working with key Mastercard internal stakeholders.
• Identify business opportunities and needs and appropriately engage in the development of solutions (e.g., bundling and repositioning existing Mastercard assets and products) and commercialize new solutions in partnership with global and regional teams.
• Broaden relationships with client stakeholders to drive more strategic discussions and entrench the Mastercard brand.
• Construct deal terms and partnership/commercial agreements with potential partners and successfully negotiate deal terms in line with Mastercard's strategy.
• Push the organization to act as a global partner of the managed accounts and ensure global alignment on priority activities.
All About You:
• Self-starter/self-motivated.
• Proven track record in account management or sales roles within the payments industry.
• Strategic mindset and strong commercial acumen with the ability to close deals.
• Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels.
• Strong understanding of digital commerce trends and the ability to navigate complex regulatory environments.
• Ability to navigate through large organizations and influence without direct authority.
• Ability to think outside the box and recognize the value of alternative thinking.
• Good communicator and influencer with strong negotiation skills.
• Comfortable in a multi-tasking environment with the ability to give clear direction to team and customers alike.
• Ability to build and maintain internal relationships with senior management and key stakeholders across the business, ensuring inter-regional alignment and gaining support for the strategic direction of the business.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

San Francisco, California: $172,000 - $275,000 USD