The Role
Leads the strategy, governance, roadmap, vendor management, transformation portfolio, and investment priorities supporting scalable patient access. Oversees access technology, digital access, automation, workforce enablement, clinician capacity, and performance infrastructure. Partners across patient access, clinical access, operations, IT, infrastructure, and vendors to implement measurable improvements, establish accountability, and develop the enablement organization.
Summary Generated by Built In
Director, Access Enablement
General Job Summary:
The Director, Access Enablement is responsible for building and governing the systems, capabilities, standards, and partnerships that enable Tryon Medical Partners to deliver scalable patient access. This role translates enterprise access priorities into an integrated enablement roadmap spanning access technology, digital access, automation, workforce enablement, clinician ramp and capacity, and performance infrastructure.
The Director leads through others and is accountable for the enablement ecosystem rather than day-to-day Access Operations or day-to-day technology configuration. The role owns strategic vendor relationships, roadmap and investment priorities, governance, implementation accountability, and cross-functional alignment across Patient Access, Clinical Access, Operations, IT/Infrastructure, and external partners.
This role is not eligible for full-time remote work. Candidates must be onsite 100% during onboarding to ensure a strong start. The potential to transition to a hybrid schedule may be considered.
Primary Job Responsibilities:
Strategy, Roadmap & Governance
Access Technology & Strategic Vendor Leadership
Transformation, Product & Access Capability Enablement
Cross-Functional Leadership & Execution
People Leadership & Organizational Accountability
Financial Stewardship
Education and Experience
Required
Physical Requirements
The Director, Access Enablement is responsible for building and governing the systems, capabilities, standards, and partnerships that enable Tryon Medical Partners to deliver scalable patient access. This role translates enterprise access priorities into an integrated enablement roadmap spanning access technology, digital access, automation, workforce enablement, clinician ramp and capacity, and performance infrastructure.
The Director leads through others and is accountable for the enablement ecosystem rather than day-to-day Access Operations or day-to-day technology configuration. The role owns strategic vendor relationships, roadmap and investment priorities, governance, implementation accountability, and cross-functional alignment across Patient Access, Clinical Access, Operations, IT/Infrastructure, and external partners.
This role is not eligible for full-time remote work. Candidates must be onsite 100% during onboarding to ensure a strong start. The potential to transition to a hybrid schedule may be considered.
Primary Job Responsibilities:
Strategy, Roadmap & Governance
- Own the Patient Access enablement strategy, roadmap, priorities, and outcomes, ensuring alignment with enterprise access goals.
- Establish standards, governance, decision rights, and operating frameworks for access technology, digital access, automation, workforce enablement, clinician ramp, and related capabilities.
- Identify structural barriers to access and prioritize scalable solutions based on patient impact, operational value, clinical implications, cost, and scalability.
- Advise the VP, Patient Access and executive leadership on access capabilities, technology investments, vendor performance, and system-level opportunities.
Access Technology & Strategic Vendor Leadership
- Own the business and functional strategy, roadmap, and strategic vendor relationships for Patient Access technology and enabling platforms, in partnership with IT/Infrastructure.
- Set Patient Access business and functional direction for telephony, UCaaS/CCaaS, self-service, digital access, automation, reporting, workforce management, and related capabilities, while partnering with IT/Infrastructure on enterprise architecture, infrastructure, security, integration, technical standards, and technology risk.
- Hold vendors accountable for delivery, performance, implementation commitments, service levels, and roadmap alignment.
- Prioritize technology investments and ensure implementation plans have clear owners, requirements, acceptance criteria, and measurable outcomes.
Transformation, Product & Access Capability Enablement
- Own the transformation portfolio, priorities, and outcomes, providing direction and executive support to the leaders responsible for product ownership, workflow transformation, adoption, AI, automation, digital access, and self-service initiatives.
- Ensure transformation initiatives have clear requirements, accountable owners, adoption plans, and measurable outcomes.
- Establish frameworks for clinician ramp, access capacity, template optimization, and other enablement capabilities in partnership with Operations and Clinical Access.
- Ensure access technology and workflow changes support a consistent patient experience across channels and service lines.
Cross-Functional Leadership & Execution
- Partner with the Director, Access Operations to understand operational demand, performance gaps, and required capabilities without assuming day-to-day operational ownership.
- Partner with the Director, Clinical Access & Triage to incorporate clinical access and VBM implications into access strategy, capacity, workflow, and technology decisions.
- Lead cross-functional implementation and resolve complex or structural barriers that span Operations, Clinical Access, Technology, IT/Infrastructure, and vendors.
- Ensure enablement work moves from concept through implementation, stabilization, measurement, and continuous improvement.
People Leadership & Organizational Accountability
- Lead and develop the Access Enablement function, establishing clear priorities, accountability, decision rights, and coordinated execution across the team.
- Ensure clear accountability across enablement strategy, product and transformation, technology engineering, platform administration, and enterprise IT responsibilities.
- Build organizational capability, accountability, and a culture of continuous improvement.
Financial Stewardship
- Own enablement budget planning, resource allocation, business cases, and investment prioritization.
- Evaluate vendor and technology investments based on organizational impact, cost, scalability, and measurable return.
Education and Experience
Required
- Significant experience in healthcare operations, patient access, healthcare technology, digital transformation, or related leadership roles.
- Demonstrated experience leading cross-functional technology-enabled transformation and organizational change.
- Experience with access technology, digital access, automation, telephony/contact center, workforce management, scheduling, or related healthcare platforms.
- Demonstrated experience managing strategic vendors, implementation partners, roadmaps, and complex stakeholder environments.
- Strong strategic thinking, decision-making, communication, and executive influence.
- Experience leading leaders and/or multiple workstreams with accountability for outcomes through others.
- Experience with patient access operations, contact centers, referrals, clinician scheduling, or access optimization.
- Experience with AI, automation, self-service, digital scheduling, or healthcare access product development.
- Experience operating at the intersection of clinical, operational, and technology teams.
Physical Requirements
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computers for long periods of time.
Skills Required
- Significant experience in healthcare operations, patient access, healthcare technology, digital transformation, or related leadership roles
- Experience leading cross-functional technology-enabled transformation and organizational change
- Experience with access technology, digital access, automation, telephony or contact centers, workforce management, scheduling, or related healthcare platforms
- Experience managing strategic vendors, implementation partners, roadmaps, and complex stakeholder environments
- Strong strategic thinking, decision-making, communication, and executive influence
- Experience leading leaders or multiple workstreams with accountability for outcomes through others
- Experience with patient access operations, contact centers, referrals, clinician scheduling, or access optimization
- Experience with AI, automation, self-service, digital scheduling, or healthcare access product development
- Experience operating at the intersection of clinical, operational, and technology teams
- Ability to lift and support 35 pounds
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The Company
What We Do
As an independent practice, the difference is personal. The physicians of Tryon Medical Partners joined forces because we share a core belief: the patient-doctor connection is the foundation for better health. This is the reason we are an independent practice. It allows us to remain true to our principles, while delivering better care rooted in stronger relationships. What are the benefits of choosing an independent practice? Value – We are able to practice medicine and conduct business nimbly and efficiently, with fewer layers of bureaucracy in our way – or our patients’. Transparency – As a leaner organization, we are in direct contact with our patients and partners. Keeping it personal means serving with integrity and accountability. Choice – In the changing world of healthcare, consolidation has become the new normal, and options are shrinking. We created an independent practice because we believe more choices should be available to everyone. Better health comes from having more than a healthcare provider. It takes a healthcare partner.
