Dir System Engineering

Exemption Status:United States of America (Exempt)

$180,966 - $262,400 - $343,834

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary:  Develops and promotes the overall vision, goals, strategies, and objectives for the IT Systems department in line with overall IT department goals and objectives. Through subordinate managers, supervisors and professional staff, plans and coordinates the activities of the PBM Systems Administration, Business Systems Administration, and Networks functions.  Responsible for maintaining system support 24 hours per day, seven days per week. Continually evaluates MedImpact's internal support systems, system structure and integrity and related processes, anticipates and resolves problems, develops solutions and makes technology recommendations that will strengthen the company's technical capabilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develop and promote IT Systems department’s vision, goals and objectives in support of the Company’s overall vision and objectives. Select, develop, and manage the necessary organization to implement the vision and keep members of the department motivated and focused on achieving goals and objectives.
• Participates in the overall business planning and maintain awareness of industry and technology trends that may influence the company’s IT systems and operations.  Makes appropriate recommendations for internal development or external acquisition of new technologies to enhance the company’s technical capabilities; understands Business Continuity Plan (BCP) plans and rationalizes appropriateness with technology to ensure plans are valid.

• Aligns and collaborates closely with internal departments and external strategic partnerships to direct multiple initiatives.

• Provides strategic direction to the IT Systems department.  Develop and manage organizational budgets, policies, and business processes. Manage all resources needed to deliver and support IT services, including servers, networks, databases, and applications to internal and external users.

• Provides technical guidance that strikes a balance with the need to deliver on a deadline and still meet long-term strategic objectives.

• Work with other department leaders to understand business needs, goals, and how the IT Systems department can help solve business problems. Ensure that the IT Systems department is adequately meeting the business needs of internal and external customers.

• Review systems and network support requests and coordinate schedules and related activities. Is responsible for developing and enforcing processes and procedures to ensure that systems are adequately supported, and deliverables meet quality standards, are on time and within budget.

• Accountable for resource scheduling, setting priorities and solving problems.
• Oversee the administration, maintenance, monitoring and upgrade of Infrastructure systems
• Lead the Infrastructure Services team, ensuring the highest levels of system availability, capacity and security.
• Accountable for arranging support response in line with client and organizational SLAs. Create on call schedules that assign team members to be available for incident response at specific times.
• Participates in the department’s organizational budget, policies, and business process; coaches and provides leadership, direction, motivation and supervision of direct reports. Appraises performance, provides performance feedback, takes corrective actions and oversees training and development of staff.

• Creates and implements action plans to mitigate risks and resolve issues, working with representatives from stakeholders across the company.

• Manages conflicting priorities and multiple projects effectively.

• Develops and promotes the overall vision, goals, objectives and strategies for the Systems and Support team in-line with the Information Technology Business Unit’s goals and objectives.

• Provides day-to-day management and supervision for the team by directing and coordinating activities consistent with established goals, objectives, and policies.  Provides hands-on design guidance and documentation as needed.

• Mentors team members from both a technical and professional career enhancement perspective by offering constructive feedback.

• Makes effective hires, develops, and trains employees, coaches for optimal performance, gives team members regular performance feedback. Takes appropriate corrective action as needed to promote optimal employee performance and low staff turnover.

• Develops and maintains solid working relationships with employees and management in cross-functional areas. 

• Keeps up to date with emerging IT trends and technologies and the industry’s best practices.

Supervisory Responsibilities        

Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience     

Bachelor’s degree in information technology, engineering or related (or equivalent combination of education and experience); Requires a minimum of 8-10 years’ experience in a leadership technical management role.  Requires a minimum of 10 years of demonstrated subject matter expertise and hands-on technical experience in software development.  

Computer Skills

Demonstrated thorough knowledge of the design, development, and maintenance of business system software and hardware, network development, installation and support, and customer service.  

• Track record of designing, building, and maintaining software at scale.
• 10+ yeas senior-level system engineering experience
• 10+ years hands-on experience using and expanding Kubernetes, VMWare, Windows OS, Linux.

Certificates, Licenses, Registrations

ISO Certification Required

Other Skills and Abilities           

• Sound knowledge of industry standard best practices, development lifecycle processes and methodologies. Experience using agile methodology is a plus.
• Extensive knowledge of strategy setting, program requirement and project management methodologies and system development methodologies.
• Good problem solving, business analysis and project management, including conceptual and analytical skills.
• Demonstrated ability to be client focused, responsive, flexible, positive and committed to delivering quality service and improvement in an environment of continuous change.
• Ability to work effectively with external partners/vendors to implement new solutions. 
• Proven ability to work as a team player and develop solid work partnerships
• Possess excellent time management skills and the consistently meet deadlines.
• Demonstrated ability to influence others and facilitate meetings.
• Excellent organizational and communication skills (both written and verbal).
• Strong vendor and client management skills and experience in matrix management organization.

Reasoning Ability                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills                                                                                                                                   

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Competencies                                              

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Work Location

This position will be located either in the San Diego, CA Headquarters or Southwest Regional Office (Tempe, AZ).  Occasional remote work may be considered, at the discretion of the CIO, once established in the role.

Working Hours

This is an exempt level position requiring one to work the hours needed to get the job done.  Therefore one must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.  This may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel - This position may require domestic travel of up to 10-25% of the time. 

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/VeteransOSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.