Dir, Software Engineering Management

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Provide DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of our business and how these are best served by continuous improvements to our delivery approach
• Defines a portfolio of change and roadmap. Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Are a passionate, hands-on change agent that believes teamwork and communication are critical to high performing team function.
• Enjoy working with the latest open source and enterprise tools and building automated, integrated systems.
• Believe cultural and behavior changes and uplift are critical for improving teams of all sizes. Believe in continuous improvement through small, rapid, iterative change.
• Are in constant quest of learning and apply that to tools, technologies and processes.
• Are a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions.
• Describe in detail, a recent DevOps transformation you have led
• Provide detailed meaningful success metrics for a DevOps practice that you have lead
• Describe your interaction and engagement with senior level executives in building and operationalizing a DevOps practice
• Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process
• Interacts with others, internally and externally, in a way that gives them confidence in their intentions and those of the organization
• Understands the business case for each deliverable undertaken and works with service owner and product owner to help ensure benefits are realized
• Is proficient in planning, communication and presentation skills, and the capability to listen and influence.
• Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
• 'Can do' attitude and sense of ownership to thrive in a fast-paced environment
• Strong knowledge of DevOps design patterns, processes and best practices
• Experience in performing organizational DevSecOps enablement and transformation
• 15+ years overall experience covering Application development, Architecture, Quality Assurance and Production support
• 5+ years industry experience in DevOps architecture related to Continuous Integration/Continuous Delivery solutions & Infrastructure Automation.
• Minimum of 5 years of technology consulting experience, Leading DevOps Architectural Designs
• 5+ years of software delivery leadership in an Agile & DevOps practice, with roles of increasing responsibility, and shown experience developing and leading enterprise initiatives.
• Good understanding of Microservices and Containerization, Docker Components and Orchestration using Swarm/Kubernetes.
• Minimum 5 yrs of experience handling Application Build, Configuration Management, Deployment & Release Engineering.
• Architected solution and deep expertise on Cloud (Azure, AWS, GCP), setting up CI/CD for PaaS (Cloud Foundry, OpenShift) is a big plus
• Experience in leading the creation, oversight and ongoing operationalization of shared service environments. This includes extensive experience in advanced/sophisticated IT end to end life cycle management, leading application development and/or application management team(s).
• Deep knowledge of Infrastructure provisioning using Taraform, Ansible. Implementation experience in automation of environment provisioning
• A track record of increased responsibility (promotions) based on performance.
• Successfully led teams through major project engagements that involves Agile and DevOps transformations
• Proven leadership experience - leading, not just managing.
• Proven track history of taking complex delivery problems and creating leaner, more collaborative solutions
• Demonstrates clarity of thought and expression to win confidence from clients and partners.
• Has the intellectual capacity to understand and explain complex technical concepts to both technical and non-technical audiences.
• Strong background in DevSecOps tools and pipelines for different technology eco systems such as Java, .NET, COTS products
• Experienced level understanding of build and deployment systems, system configuration, job configuration and debugging.
• Experience setting up complete end-to-end fully integrated delivery systems (source control management, build tools, artifact repositories, deployment and monitoring systems).
• Experience with automation/configuration
• Working understanding of code and script (PHP, Python, Groovy, Perl and/or Ruby) particularly used within build pipeline automation.
• Knowledge of standard methodologies and IT operations in an always-up, always-available service. Strong grasp of various automation tools.
• A strong focus on business outcomes.

JV20
For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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