Dir., Portfolio Ops., Global Delivery

Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, SkyShowtime and Showmax, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.
Welcome to Peacock, the dynamic streaming service from NBCUniversal. Here you'll find more than a job. You'll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.
As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.
Here you can fly to new heights!
The charter of Porfolio Operations is to connect teams. The Director of Portfolio Operations will lead the successful delivery and evolution of a complex technology roadmap, supporting Global Streaming innovation, scalability, and international expansion. A visionary leader, pragmatic problem-solver, and seasoned strategist, this role will influence how the organization operates by building scalable processes, fostering cross-functional collaboration, and driving continuous improvement across tools, methodologies, and ways of working.
This role resides within the Portfolio Operations team in the Global Delivery function within the Global Streaming Technology organization and will be instrumental in shaping operational excellence across a global organization spanning NBCU, Sky, and international syndication partners. The Global Streaming organization delivers a world-class, multi-tenant platform syndicating content to multiple international markets, including the following products: Peacock (United States), SkyShowtime (20+ European countries), and Showmax (40+ African countries).
The Director of Portfolio Operations will play a critical role on the team and within the Global Streaming organization broadly. This position will report to the Senior Director, Portfolio Operations, and will work in a highly matrixed structure, interfacing with business, product, architecture, and engineering teams across NBCU, Sky, and the wider Comcast group. The ideal candidate should demonstrate broad subject matter expertise in the discipline of technology portfolio operations (e.g., design and implementation of processes in a complex, matrixed organization, tooling and systems architecture, value-add reporting, communications strategy, capacity management and planning, PMO), have experience managing and coaching a team, working across continents, and fundamentally be a problem-solver with the desire to proactively embrace challenges and act like an owner.
Responsibilities:

• Strategic Leadership. Shape and execute a strategic roadmap for Portfolio Operations that aligns with organizational objectives and drives operational excellence across thousands of professionals globally.
• Problem Solving. Act as a key advisor to senior leadership, addressing complex organizational and operational challenges with innovative, data-driven solutions.
• Portfolio Operations Leadership. Manage a Portfolio Operations team, setting a vision for its growth, mentoring talent, and establishing best practices for program and portfolio management.
• Relationship Building. Cultivate strong relationships with stakeholders and international partners, aligning on goals and priorities while fostering trust and collaboration.
• Operational Excellence. Optimize tooling, processes, and workflows by leveraging broad subject-matter expertise, leading large-scale tooling transformations and data migrations.
• Change Management. Guide the organization through change by establishing clear communication, reporting mechanisms, and alignment across diverse global teams and syndication partners.
• Continuous Improvement. Champion a culture of lifelong learning and iterative improvement, identifying opportunities for innovation in ways of working and delivery efficiency.

Qualifications

• 10+ years of experience in program management, portfolio management, consulting, or PMO leadership within telecommunications, media, or technology organizations managing complex, large-scale initiatives
• 5+ years of expertise in agile methodologies, a variety of program and project management principles, and change management within distributed and/or hybrid working environments
• 5+ years of hands-on experience with core Atlassian toolset, including Jira and Confluence
• 3+ years leading and coaching diverse, high-performing teams
• Lifelong learner with a track record of achieving personal growth
• Exceptional communication skills, including mastery of storytelling and presentation skillsets
• Bachelor's degree or equivalent experience, preferably in technology, software engineering, or a related field

Desired Characteristics:

• 5+ years experience in management consulting is preferred, with demonstrated success solving complex organizational challenges and implementing strategic solutions
• 5+ years experience with PMO or Portfolio Operations development, organizational design, and operational scaling in global environments
• Demonstrated experience with capacity planning and capacity management strategies in a matrixed organization
• Demonstrated experience in implementation of global and/or syndicated strategy
• Advanced understanding of media technology systems, tooling implementation (e.g., Atlassian suite), and integrations for large-scale platforms
• Certification in program, project, or agile methodologies (e.g., PMP, SAFe, Scrum Master) is not a hard requirement for this role, but it is a plus

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $150,000 - $200,000 (bonus and long-term incentive eligible).
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].