Description
Director, Ops Support/Project Management
The Director, Project Management leads cross-functional projects and oversees day-to-day project execution. This role supervises project management team members, manages competing priorities, and drives consistency in processes, tools, and communication to support successful project delivery.
What you will do (Responsibilities):
- Lead and supervise cross-functional projects from planning through execution.
- Provide day-to-day direction, coaching, and support to project management team members.
- Establish and maintain project management standards, tools, and documentation.
- Manage project timelines, dependencies, and status updates for stakeholders and leadership.
- Oversee resource planning and coordination to support project success.
- Identify and escalate project risks, issues, and process gaps.
- Facilitate stakeholder communication and ensure alignment on priorities and milestones.
- Support operational and cross-functional initiatives with a focus on execution and service.
What we are looking for (Requirements):
- Proficiency in Microsoft Office, including Excel, PowerPoint, Teams, and project management tools.
- Strong leadership, organization, and project coordination skills.
- Excellent verbal and written communication skills.
- 3–5 years of experience in project management, operations, or cross-functional program support preferred.
- 1–2 years of people leadership, team lead, or direct supervisory experience preferred.
- Experience leading projects and cross-functional initiatives preferred.
- High school diploma required; associate’s or bachelor’s degree, or equivalent experience, preferred.
WHO WE ARE:
We are the heart of the hospital experience. Our guests visit our store locations for different experiences while visiting loved ones in the hospital, or between breaks while at work. Lori’s Gifts is a unique retailer servicing approximately hundreds hospitals nationwide for decades. We continue to grow because of our compassionate employees that remain close to the positive hospital relationships we have developed in the communities we serve.
EQUAL EMPLOYMENT OPPORTUNITY
Lori’s Gifts is an equal opportunity employer and makes employment decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.
This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change at any time, with or without notice, based on business needs.
Skills Required
- Proficiency in Microsoft Office, including Excel, PowerPoint, Teams, and project management tools
- Strong leadership, organization, and project coordination skills
- Excellent verbal and written communication skills
- 3-5 years of experience in project management, operations, or cross-functional program support
- 1-2 years of people leadership, team lead, or direct supervisory experience
- Experience leading projects and cross-functional initiatives
- High school diploma
- Associate's or bachelor's degree, or equivalent experience
What We Do
Lori's Gifts is the nation's leading operator of hospital gift shops, dedicated to bringing comfort, joy, and inspiration to hospital guests and staff through compassionate service and meaningful products. Founded in 1981, it is the largest multi-unit retailer of gift shops in hospitals, operating hundreds of locations throughout the United States.
