Director, IT Operations

WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE
The Director, IT Operations must be a progressive, innovative , tech-forward thinker who obsesses over the challenge of moving the IT org anization and the business forward. This senior leader will oversee all aspects of Corporate IT across all business lines at Apex Fintech Solutions. This role must lead an IT function which enables the business and maintains a strategic alignment between IT operations and Apex's business objectives . Key areas of accountability will include identity services, enterprise applications, employee technology experience, desktop services, and related infrastructure .
Duties/Responsibilities
Identity Services:

• Oversee the management of identity and access management (IAM) systems.
• Ensure the security and integrity of user identities and access controls
• Implement, maintain and drive compliance related to policies and procedures for identity lifecycle management

Desktop Services:

• Oversee the provision of desktop services, including hardware and software support
• Ensure timely and effective resolution of desktop-related issues
• Manage the lifecycle of desktop equipment, including procurement, deployment, and disposal

Enterprise Applications:

• Manage the deployment, maintenance, and support of enterprise applications.
• Collaborate with business units to understand application needs and ensure alignment with business goals
• Lead the evaluation, selection and implementation of new enterprise systems

Employee Experience:

• Enhance the overall employee experience through effective IT support and services
• Implement tools and technologies that improve productivity and collaboration.
• Monitor and improve IT service delivery to meet employee needs

Infrastructure Management:

• Lead the design, implementation, and maintenance of IT infrastructure.
• Ensure the reliability, scalability, and security of IT systems and networks
• Develop and manage the IT infrastructure budget, tracking expenditures and identifying cost optimization opportunities

IT Controls and Compliance:

• Ensures policies for all IT functions are in place, reviewed, and maintained regularly enforces compliance and provides the necessary education and awareness to all parties to manage risk to the firm, its assets and employees
• Coordinates IT Control tests, reviews and reporting with Compliance and 3rd party audits

Education and/or Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience) required; Master's degree preferred
• 10+ years of prior work experience and 5+ years of experience as a people manager
• Proven experience leading and developing global IT Organizations
• Experience with implementing security best practices, meeting regulatory compliance requirements, and industry standards
• Experience with cloud computing platforms (GCP, Azure, AWS) is a plus
• Certification in ITIL, PMP, or similar frameworks prefered

Required Skills/Abilities

• In-depth knowledge of IAM technologies, such as Azure Active Directory/Entra ID, LDAP, SAML, OAuth, and PKI
• Excellent communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to lead, motivate, and develop a team of IT professionals
• Ability to thrive in a fast-paced, dynamic environment
• Familiarity with managing vendors, contract reviews and negotiations
• Supporting and enabling ownership and accountability throughout the team

Work Environment

• This job operates in an office environment.

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​ Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.