Dir - IT Digital Applications

Job Purpose:

This role leads the planning, delivery, and ongoing support of customer-facing digital technology solutions that help the company meet its business goals. The IT Director partners with business and resource teams to understand needs, set priorities, and ensure critical applications, systems, and infrastructure are reliable, secure, and aligned with company objectives. This includes oversight of IT applications, system implementations, project tracking, vendor relationships, information systems, servers, and related operational processes.

Essential Functions:

• Set technology direction: Translate business needs and company priorities into a clear digital technology vision, roadmap, and set of goals.
• Partner across the business: Build strong working relationships with business and resource teams to ensure digital technology efforts improve customer experience, support revenue goals, and enable efficient operations.
• Lead system delivery: Direct the implementation of new digital capabilities and enhancements to existing applications so the company can respond effectively to changing customer and business needs.
• Ensure reliable operations: Oversee systems, applications, servers, and related technology services to maintain high reliability, performance, and cost effectiveness.
• Manage and develop people: Coach, delegate, build strong teams, support change, and remove barriers so employees can perform at their best.
• Manage vendors effectively: Oversee technology vendor and platform partner relationships, performance, and deliverables to ensure the company receives strong value and quality service.
• Oversee programs and budgets: Manage capital, expense, and headcount planning for the IT organization and support effective tracking of project and operational commitments.
• Drive continuous improvement: Use IT metrics, customer experience indicators, and operational performance measures to identify opportunities to improve digital processes, service delivery, and business outcomes.

Education:

• Four years of College resulting in a Bachelor's Degree or equivalent experience
  
  

Relevant Work Experience:

• Over 10 years in related field

Special Knowledge, Skills and Abilities:

• Digital Technology leadership: Proven ability to lead information systems teams, including application development, system administration, technology planning, and operational support.
• Customer experience focus: Ability to balance business needs, technical priorities, and customer experience when planning and delivering digital technology solutions.
• Strategic thinking: Ability to create and communicate a clear digital technology vision that supports company goals and helps teams understand how their work contributes to business success.
• Business partnership: Strong ability to build alignment across departments, understand business needs, and partner with stakeholders to deliver practical technology solutions.
• Operational accountability: Experience supporting systems where reliability, availability, transaction accuracy, security, and timely issue resolution are critical to the customer and business experience.
• Team ownership and accountability: Experience building a culture where team members take responsibility for results, support one another, and stay focused on key business priorities.
• Collaboration and change leadership: Ability to create a collaborative work environment, lead through change, and help teams adapt to new priorities, processes, and technologies.
• Communication skills: Excellent written and verbal communication skills, including the ability to listen effectively, present information clearly, and communicate with technical and non-technical audiences.

Supervisory Responsibility:

• Has 2 or More Full Time Direct Reports