Diploma Engineer trainee - Field Service
Job Description
UPS System service Engineer:
A UPS (Uninterruptible Power Supply) engineer installs, maintains, and repairs UPS systems to ensure continuous power for critical equipment. This role often involves troubleshooting technical issues, performing preventative maintenance, and providing customer support. They also conduct site surveys, design systems, and manage project timelines.
Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
- Installation and Commissioning:
Installing and setting up new UPS systems, including associated equipment like transfer switches and power distribution units.
- Onsite Maintenance and Repair:
Performing routine maintenance, diagnosing and repairing faults, and replacing components like capacitors & batteries.
Configure, and maintain UPS systems in accordance with manufacturer specifications and industry best practices.
Conduct routine maintenance for AC / DC Power Systems Hardware and testing of UPS systems to ensure optimal performance and reliability.
Performing routine maintenance of Li-ion / Nicad / Sealed Lead Battery Maintenance.
Drafting of service reports following Breakdown / maintenance visits.
- Onsite Troubleshooting:
Identifying and resolving technical issues with UPS systems, often using diagnostic tools and software.
Maintain accurate records of work performed, and parts used in accordance with company policies and procedures.
Remote support / corrective attendance on short notice to priority sites during critical system failures / doomsday scenarios.
Development of upgrade plans to suit client needs. System modifications / upgrades.
- Customer Support:
Providing technical support to clients, answering questions, and training them on the proper use of UPS systems.
Work with clients to identify their power requirements and recommend appropriate UPS solutions.
- Documentation:
This role also has a customer facing element to it, so good email communications and literacy/report writing skills are a must.
Maintaining accurate records of maintenance, repairs, and site visits.
Able to read and provide Single Line Diagram.
- Safety:
Adhering to safety regulations and procedures when working with electrical equipment.
- Project Management:
Managing project timelines and ensuring successful completion of installation and maintenance tasks.
Collaborate with other team members and subcontractors to complete projects on time and within budget.
- Site Assessments:
Evaluating customer sites to determine the appropriate UPS system requirements.
Qualifications:
Required/ Minimum Qualifications:
- Qualification in diploma / degree in Electrical or Electronics Engineering
Additional / Preferred Qualifications:
- A strong understanding of electrical and electronic systems, including power distribution, automatic Transfer Switch, PDU, SKRU and related components
- Strong, demonstrable troubleshooting/fault-diagnostics skills
- Excellent communication and interpersonal skills for interacting with clients and team members
- A commitment to providing excellent customer service and support
- Knowledge and understanding in reading Electrical One Line Schematics
- Be efficiently organized and able to prioritize multiple tasks
- There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice.
- Daily travel to and from customer sites.
Skills Required
- Diploma or degree in Electrical or Electronics Engineering
- Adhere to safety regulations when working with electrical equipment
- Knowledge of electrical and electronic systems including power distribution, Automatic Transfer Switch, PDU, SKRU
- Troubleshooting and fault-diagnostics skills for UPS and power systems
- Experience with battery maintenance (Li-ion, NiCd, Sealed Lead Acid)
- Ability to read and interpret Electrical One Line Schematics / Single Line Diagram
- Strong communication, interpersonal, and report-writing skills for customer interactions
- Willingness to work after-hours, weekends, and respond on short notice
- Daily travel to and from customer sites
Vertiv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertiv and has not been reviewed or approved by Vertiv.
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Healthcare Strength — Health coverage is described as comprehensive, with standard medical, dental, and vision plans plus wellness and mental-health resources. Core offerings also include disability and life insurance and an Employee Assistance Program.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO typical of large employers, and many U.S. salaried roles feature flexible or "unlimited" PTO approaches. These programs are part of a structured, global total rewards framework.
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Fair & Transparent Compensation — Pay is considered fair at start for many office-based, engineering, and field service roles, and total compensation packages are viewed as stable. In some hourly manufacturing settings, overtime opportunities help boost overall earnings.
Vertiv Insights
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
