Pioneering trusted medical solutions to improve the lives we touch: Unomedical s.r.o. is a member of Convatec which is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
Place of work: Slovakia (remote)
Wage (gross) and other rewards: minimum 2.000€ / monthly (depending on experiences and quality of the candidate) + annual global incentive plan-bonus and other benefits in compliance with social benefit program of the company
Contract type: full-time
Start date: by agreement
As a Teams Voice Engineer you will plan, design, configure, maintain, and troubleshoot an integrated communications solution at an Enterprise level organization. You must be able to help translate business requirements into technical architecture and design for communication solutions.
You will be familiar with telecommunication technologies and have experience in Microsoft Teams, Microsoft 365, and PowerShell. You must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans as well as manage Teams-certified devices, audio/video conferencing, and voice migration.
The Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams and works with administrators for other workloads, including networking, identity, licensing, security, and compliance.
Key responsibilities and authority
Core duties, tasks, and responsibilities expected in the role. This includes the breadth and depth of the responsibilities to assess the level of complexity and impact. What decisions may the job holder make without first seeking approval from higher manager/supervisor? Does the role have signatory rights?
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Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
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Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-based articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem to proactively resolve potential issues in the future.
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Performs complex product troubleshooting and remediation when needed.
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Works alongside the Incident teams to drive incident resolution for configuration or other service deficiencies impacting customers. Analysis patterns of problems and identifies workflows to optimize support.
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Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, project groups, services team as needed to resolve complex customer issues.
Key requirements
Outline the essential competencies and characteristics that candidates must demonstrate to contribute to our diverse, inclusive culture and succeed in the role. These may include:
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Microsoft Technology Certifications such as MS-740, MS-700 and MS-721
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Working knowledge of networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies.
Education/ Qualifications
Identify the essential qualifications, education, and certifications necessary for success in the role.
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5+ years’ voice/VOIP technical support, technical consulting experience, or information technology experience in a multinational company.
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3+ years’ technical support, technical consulting experience, or information technology experience in Teams Voice.
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Experience working with Windows Server, Active Directory, IIS, SQL Server, Exchange Server
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Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams
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Experience in Office 365 Authentication and voice offerings
Note: Please send your CV only in English language.
Employee perks, benefits:
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Annual global incentive plan-bonus
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Large corporation with representation and manufacturing plants in the world
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Stable employer in Slovakia, Košice region
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Corporate culture – Underpinning everything we do are our values:
- Improve care
- Deliver results
- Grow together
- Own it
- Do what´s right
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Introduction program according to company standards
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Development trainings
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Career opportunities for internal employees
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Referral bonus system
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Recognition program
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Supplementary pension plan after the trial period with the employer's contribution
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Social fund (various support and perks for employees)
Company:
Unomedical s.r.o. (member of the global company Convatec)
Priemyselný park 3
071 01 Michalovce, Slovakia
Email: [email protected]
convatec.sk | convatecgroup.com | careers.convatec.com
Beware of scams online or from individuals claiming to represent ConvaTec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official ConvaTec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at ConvaTec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].
Dajte si pozor na podvody online alebo od jednotlivcov, ktorí tvrdia, že zastupujú spoločnosť ConvaTec
Pred akoukoľvek ponukou práce, sa vyžaduje formálny náborový process, pre všetky naše pracovné príležitosti.
To bude zahŕňať, pracovný pohovor potvrdený oficiálnou e-mailovou adresou spoločnosti ConvaTec.
Ak Vás osloví podozrivý kontakt cez sociálne médiá, textovú správu, e-mail, alebo telefonát, o nábore v spoločnosti ConvaTec, nezverejňujte žiadne osobné údaje, ani neplaťte žiadne poplatky.
Ak si nie ste istí, kontaktujte nás na adrese [email protected].
Equal opportunities
ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Rovnaké príležitosti
ConvaTec poskytuje rovnaké pracovné príležitosti, pre všetkých súčasných zamestnancov a uchádzačov o zamestnanie. Táto politika znamená, že nikto nebude diskriminovaný z dôvodu rasy, náboženstva, vierovyznania, farby pleti, národnostného pôvodu, národnosti, občianstva, pôvodu, pohlavia, veku, rodinného stavu, fyzického alebo mentálneho postihnutia, citovej, alebo sexuálnej orientácie, rodovej identity, vojenského statusu, alebo statusu veterána, genetických predisponujúcich vlastnosti, alebo z akéhokoľvek iného dôvodu, zakázaným zákonom.
Notice to Agency and Search Firm Representatives
ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Upozornenie pre zástupcov agentúr a vyhľadávacích spoločností
Spoločnosť ConvaTec neprijíma nevyžiadané životopisy od agentúr a/alebo vyhľadávacích spoločností pre túto pracovnú ponuku. Životopisy predložené akémukoľvek zamestnancovi spoločnosti ConvaTec, treťou stranou, ako sú agentúry a/alebo vyhľadávacie spoločnosti, bez platnej písomnej a podpísanej zmluvy o vyhľadávaní, sa stanú výhradným vlastníctvom spoločnosti ConvaTec.
Already a ConvaTec employee?
If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!
Ste už zamestnancom spoločnosti ConvaTec?
Ak ste aktívnym zamestnancom spoločnosti ConvaTec, prosím, neaplikujte tadiaľto. Prejdite na stránku pracovných príležitosti, na svojej domovskej stránke Workday a zobrazte si „Interná kariérna stránka spoločnosti ConvaTec – Nájsť pracovné miesta“. Ďakujeme!
Only candidates who meet our requirements will be invited for the interview. Data of not selected candidates will be deleted in compliance with GDPR and data protection law.
Information about personal data processing of job seekers is located on link: http://www.convatec.sk/o-nás/kariéra/
Na osobný pohovor budú pozvaní uchádzači, ktorí spĺňajú naše požiadavky. Materiály neoslovených uchádzačov budú v súlade s nariadením GDPR a so zákonom o ochrane osobných údajov skartované.
Informácia o spracúvaní osobných údajov uchádzačov o zamestnanie sa nachádza na: http://www.convatec.sk/o-nás/kariéra/
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What We Do
At Convatec, #ForeverCaring is our promise to patients & healthcare providers, as we deliver pioneering trusted medical solutions to improve the lives we touch.
