About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Responsibilities
Platform Support & Administration
Administer and maintain Unified Communications and Contact Center platforms.
Perform troubleshooting and resolution of system, application, telephony, and voice-related incidents.
Monitor platform health, performance, and service availability.
Perform preventive maintenance and operational health checks.
Implementation & Change Delivery
Support implementation, upgrades, patching, and enhancement activities.
Participate in production deployments, release rollouts, and system migrations.
Collaborate with project and technical teams to deliver communication technology initiatives.
Operational Support
Manage and resolve incidents, service requests, and problem tickets in accordance with established SLAs.
Participate in Incident, Problem, Change, and Release Management processes.
Conduct root cause analysis and support service restoration activities.
Support production stability and operational readiness.
Stakeholder & Vendor Management
Work closely with infrastructure, application, network, security, operations, and vendor teams.
Coordinate with external vendors for issue investigation and resolution.
Maintain technical documentation and operational procedures.
On-Call Support
Participate in standby, after-hours, weekend, or maintenance support activities when required.
Support production changes, maintenance windows, and disaster recovery exercises.
Required Skills & Experience
Unified Communications & Contact Center
Experience in one or more of the following:
Cisco Unified Communications Manager (CUCM)
Cisco Contact Center Solutions (UCCX/UCCE)
Avaya Aura Contact Center
Microsoft Teams Voice & Collaboration
Voice & Telephony Technologies
SIP Protocol
Session Border Controllers (SBC)
Voice Gateways
IP Telephony and Voice Infrastructure
Call Routing and Telephony Troubleshooting
Preferred Qualifications
Experience supporting enterprise-scale Unified Communications or Contact Center environments.
Knowledge of ITIL processes including Incident, Problem, Change, and Release Management.
Experience working in high-availability production support environments.
Banking or financial services industry experience is advantageous.
Strong troubleshooting, communication, and stakeholder management skills.
Additional Requirements
Develop, Engage, Execute, StrategiseBe a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
Skills Required
- Experience with at least one enterprise unified communications or contact center platform: Cisco CUCM, Cisco UCCX/UCCE, Avaya Aura Contact Center, or Microsoft Teams Voice and Collaboration
- Experience with SIP, session border controllers, voice gateways, IP telephony, voice infrastructure, call routing, and telephony troubleshooting
- Strong troubleshooting, communication, and stakeholder management skills
- Enterprise-scale unified communications or contact center environment experience
- Knowledge of ITIL Incident, Problem, Change, and Release Management processes
- Experience in high-availability production support environments
- Banking or financial services industry experience
What We Do
We’re here to do Right By You. At UOB, we aspire to build a better future for the people and businesses in the region. Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN. We create solutions tailored to your unique needs through data and relationship-led insights. Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN. We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies. This is how we stay committed to forging a sustainable future for generations to come. Note: For the terms of use of our LinkedIn channel, please visit: https://go.uob.com/socialmedia
