EXL

Digital Workplace - Engineer

Posted Yesterday

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Hiring Remotely in Missouri, USA

Remote

55K-62K Annually

Mid level

Information Technology • Database • Consulting

The Role

Provide on-site Level 1 and 2 desktop support, image/configure and ship laptops, manage asset inventory, test/repair hardware, troubleshoot via ServiceNow, assist IT projects and vendors, and adhere to SLAs.

Summary Generated by Built In

OSI (an EXL company) is seeking a Desktop Support Technician in Lee’s Summit, MO. The role is 100% onsite and would focus on all aspects of the laptop life cycle as well as providing Level 1 and 2 support for the Help Desk and onsite/remote support. The ideal candidate will have a Desktop Support background possessing high attention to detail and organizational skills.

Work location: Lee’s Summit, MO 64086

Salary budget: 55K to 62K USD + bonus

Responsibilities

Imaging, configuring, and shipping of new hire and replacement laptops using predefined roles along with user specific needs
Asset management maintaining accurate inventory tracking of shipped and returned equipment in accordance with process guidelines
Test and repair returned hardware as necessary
Assist with testing of new hardware, software, and network technologies
Provide technical support to remote users and other internal departments
Responding to service calls, emails, and tickets to troubleshoot the nature of reported problems. Take the necessary steps to resolve reported issues and close reported issues in SNOW/Service Now Ticketing System
Assist on small to medium IT projects as needed
Assist with vendor and 3rd party resources as needed
Communicate and escalate issues to other members of the Global IT Team when necessary
Adhere to Company SLA’s
Perform any other duties as assigned

Qualifications

2-5 years Desktop Support Experience
2-5 years of Windows 10/11 Experience
1-2 years of Staging & Imaging Tools Experience
1-2 years of Ticket Documentation (in Corp Environment following ITIL guidelines a plus)
Experience with and knowledge of Active Directory
Experience with and knowledge of Office365, Teams, and Outlook
Experience with client side SCCM Software Center and Configuration Manager a plus
Strong attention to detail and critical reasoning skills
Ability to problem solve and determine resolution for technical issues
Strong individual work ethic while possessing and exhibiting team-oriented mindset
Ability to manage multiple projects at once while handling time sensitive urgencies
Excellent communication and client relation skills

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

About the TeamEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Skills Required

2-5 years Desktop Support experience
2-5 years Windows 10/11 experience
1-2 years Staging & Imaging Tools experience
1-2 years Ticket documentation experience (corporate environment, ITIL a plus)
Experience with Active Directory
Experience with Office365, Microsoft Teams, and Outlook
Experience with client-side SCCM Software Center and Configuration Manager
Experience using ServiceNow (SNOW) ticketing system
Ability to provide Level 1 and Level 2 technical support
Strong attention to detail and critical reasoning skills
Ability to problem-solve and determine resolutions for technical issues
Excellent communication and client relation skills
Ability to manage multiple projects and handle time-sensitive urgencies

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