Digital Transformation Project Expert

Company Description

medmix is a global leader in high-precision delivery devices, with leading positions in healthcare, consumer and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide together with our highly motivated and experienced team of nearly 2’700 employees are at service of our customers with uncompromising quality, proximity and agility. medmix is headquartered in Baar, Switzerland. Our shares are traded on the SIX Swiss Exchange (SIX: MEDX). 

Job Description

We are seeking a Digital Transformation Project Expert to lead the development and integration of a customer portal in selected system. The role involves overseeing the connection of customer-facing data with our SAP system, enabling customers to access real-time information on orders, delivery dates, invoices, and more through the portal. This person will drive collaboration across departments, including IT, Operations, and Sales, ensuring a seamless, efficient, and user-friendly customer experience.

In addition, the successful candidate will possess experience with Salesforce Account Engagement (formerly Pardot), leading web-to-lead implementations, and overseeing digital marketing initiatives for our B2B operations. They will also be responsible for optimizing the website for a better customer experience across all digital channels.

Key Responsibilities:

1. Project Leadership for Customer Portal Development:
   • Lead the end-to-end project to create a customer portal
   • Integrate the portal with SAP to display real-time data such as orders, delivery statuses, invoices, and other key customer information.
   • Ensure all systems (currently operating in silos) are connected, integrated, and function smoothly together.
   • Collaborate with internal stakeholders such as IT, Operations, Sales, and Customer Service to gather requirements and ensure alignment.
   • Develop a project roadmap, timelines, and deliverables, ensuring projects are completed on time and within budget.
   • Manage external vendors and third-party service providers, if applicable.
2. Collaboration and Cross-Departmental Coordination:
   • Act as the bridge between IT, operations, and other departments, ensuring that customer-facing technology is aligned with back-office processes.
   • Communicate clearly and effectively across departments to ensure the integration supports business operations and customer needs.
   • Facilitate regular project meetings, providing status updates and addressing any issues or blockers.
3. Proficiency with Salesforce Account Engagement (Pardot):
   • Strong hands-on experience using Salesforce Account Engagement (Pardot) for automating marketing workflows, creating lead nurturing campaigns, and segmenting audiences.
   • Experience with email marketing automation, lead scoring, lead qualification, and lifecycle management in Account Engagement.

Marketing Automation Expertise:

• • Ability to design, implement, and optimize automated marketing campaigns (e.g., email marketing, landing pages, forms, drip campaigns).
  • Familiarity with A/B testing, optimization strategies, and performance tracking to improve campaign outcomes.

Content Creation & Optimization:

• • Ability to collaborate with the content team to create high-quality email templates, landing pages, forms, and other assets that resonate with target audiences.

Collaboration and Communication:

1. • Ability to work closely with Sales and Marketing teams to ensure alignment on lead management and campaign strategies.
   • Strong communication skills, both verbal and written, to effectively convey marketing initiatives and results to stakeholders.
2. Customer Experience Optimization:
   • Evaluate the current website and implement strategies to enhance the overall customer experience across all digital touchpoints.
   • Ensure the customer portal and website design are aligned with UX/UI best practices, providing an intuitive and efficient user experience.
   • Conduct ongoing reviews of customer feedback and analytics to identify areas of improvement and implement changes.
3. Digital Marketing and B2B Strategy:
   • Oversee digital marketing campaigns to enhance customer engagement, including email marketing, content marketing, and lead generation through the portal.
   • Align the digital marketing strategy with sales and customer service objectives, ensuring the website and portal contribute to revenue growth.
   • Provide insights into B2B digital trends and leverage data-driven decision-making to enhance digital presence.

Qualifications

• Education: Bachelor’s degree in IT, Business, Marketing, or a related field. A project management experience is a plus.
• Experience:
  • 5+ years of experience in project management, preferably in digital transformation, IT integration, or e-commerce environments.
  • Salesforce Certified Pardot Specialist or Salesforce Certified Pardot Consultant (preferred but not required).
  • Proven experience in SAP integration and system connectivity projects.
  • Strong understanding of Salesforce Account Engagement (Pardot), web-to-lead, and digital marketing tools.
  • Experience managing cross-departmental projects and working with multiple stakeholders.
  • Knowledge of B2B customer journeys and digital strategies.
• Skills:
  • Strong project management and organizational skills with a proven ability to lead complex projects.
  • Technical understanding of website development, data integration, and IT systems.
  • Knowledge of UX/UI design principles and customer experience optimization.
  • Familiarity with digital marketing, including marketing automation, SEO, and lead management.
  • Excellent communication skills, both written and verbal, with the ability to communicate technical details to non-technical stakeholders.
  • Problem-solving mindset with a customer-centric approach.

Personal Attributes:

• Highly organized with attention to detail.
• Strong leadership skills and ability to drive cross-functional collaboration.
• Adaptable and able to manage multiple projects simultaneously.
• Proactive problem-solver with the ability to make sound decisions under pressure.
• Passionate about enhancing customer experiences and driving digital transformation.

Additional Information

medmix is an equal opportunity employer, committed to the strength of a diverse workforce.

93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today!