The Role
Lead enterprise-wide digital transformation: identify process inefficiencies, map current/future states, define requirements, deliver solutions (automation, low-code, cloud, AI), manage implementation through UAT and adoption, measure value, establish governance, and build the transformation team.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
We're looking for a Digital Transformation Manager to lead enterprise-wide initiatives that make our business simpler, faster, smarter, and more scalable.
This role goes beyond implementing technology. You'll work across the business to uncover real operational challenges, redesign processes, identify opportunities for digitization and automation, and turn them into measurable transformation initiatives, from discovery and solution definition through delivery, adoption, and value realization.
🛠 What You’ll Get Your Hands On:
- Own and continuously improve the Digital Transformation roadmap, aligned with business priorities and measurable outcomes
- Work closely with business teams to identify pain points, inefficiencies, manual processes, and opportunities for transformation.
- Lead current-state and future-state process mapping and challenge inefficient processes before introducing technology.
- Translate business challenges into structured requirements, transformation initiatives, and scalable solution concepts.
- Lead transformation initiatives from discovery and planning through implementation, UAT, go-live, adoption, and post-launch measurement.
- Coordinate across Digital Solutions, enterprise platforms, IT, Information Security, Data, Product, Technology, and external partners.
- Drive adoption and ensure implemented solutions deliver sustainable business value, not simply successful deployment.
- Establish governance around requirements, documentation, testing, readiness, and operational handover.
- Evaluate technologies, including AI, automation, low-code platforms, and cloud capabilities, based on genuine business value and feasibility.
- Lead and develop the Digital Transformation team, building strong capabilities in process improvement, business analysis, change, and transformation delivery.
🧙♂️ The Magic You Bring
- 5+ years of relevant experience in digital transformation, business systems, process improvement, enterprise applications, technology consulting, or a related field.
- Proven experience delivering cross-functional transformation initiatives from discovery through implementation and adoption.
- Strong experience in business process mapping, process re-engineering, requirements analysis, and solution definition.
- Experience working with enterprise applications, automation, integrations, or digital platforms.
- Strong project and program management capabilities, with experience managing multiple initiatives and competing priorities.
- Excellent stakeholder management skills and the ability to work effectively with both senior business leaders and technical teams.
- Strong analytical thinking and the ability to turn complex, ambiguous business problems into structured, actionable initiatives.
- A practical understanding of change management, adoption, and business value realization.
✨ Bonus Points if You Have:
- Experience in a high-growth technology, e-commerce, logistics, fintech, marketplace, or similarly fast-paced environment.
- Exposure to ERP, CRM, HR platforms, workflow automation, low-code solutions, AI-enabled applications, or cloud-based enterprise systems.
- Experience working with Agile delivery teams and modern software development lifecycles.
- Relevant certifications in project management, Agile, business analysis, process improvement, or change management.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
Be Customer Obsessed: “Focus on the customer and all else will follow.”
Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
It's All About People: “Be a team player; together we are stronger.”
Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- 5+ years of relevant experience in digital transformation, business systems, process improvement, enterprise applications, or technology consulting
- Proven experience delivering cross-functional transformation initiatives from discovery through implementation and adoption
- Strong experience in business process mapping, process re-engineering, requirements analysis, and solution definition
- Experience working with enterprise applications, automation, integrations, or digital platforms
- Strong project and program management capabilities, managing multiple initiatives and competing priorities
- Excellent stakeholder management skills with senior business leaders and technical teams
- Strong analytical thinking; ability to turn complex, ambiguous problems into structured, actionable initiatives
- Practical understanding of change management, adoption, and business value realization
- Experience in high-growth technology, e-commerce, logistics, fintech, marketplace, or similar fast-paced environments
- Exposure to ERP, CRM, HR platforms, workflow automation, low-code solutions, AI-enabled applications, or cloud-based enterprise systems
- Experience working with Agile delivery teams and modern software development lifecycles
- Relevant certifications in project management, Agile, business analysis, process improvement, or change management
Am I A Good Fit?
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The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
