Key Responsibilities
- Maturity Assessment & Roadmap Definition
- Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).
- Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).
- Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.
- Target Operating Model (TOM) Design
- Define a future-state CCC operating model across people, process, technology, governance.
- Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).
- Recommend service delivery structure (centralized, federated, hybrid) with clear roles.
- Governance & Business Alignment
- Design governance processes, steering structures, and operating rhythms.
- Align KPIs with executive dashboards and outcome-driven metrics.
- Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).
- Stakeholder Management & Communication
- Facilitate executive workshops to validate vision and secure buy-in.
- Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.
- Manage change communications across teams and layers.
- Change Management & Transformation Enablement
- Define and drive adoption plans for new tools and processes.
- Build awareness campaigns, capability training, and internal champions.
Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.
Requirements
- Education:
- Bachelor's in Computer Science, Business, or Engineering (required)
- MBA or Master's in Technology Strategy or Management (preferred)
- Experience:
- 10–15 years in digital transformation or operational strategy
- 5+ years designing or managing command/operations center models
- Experience leading transformations involving tools such as Splunk, ServiceNow, BMC, Grafana
- Core Competencies:
- ITOM/ITSM operating models
- Strategic planning, KPI alignment, enterprise transformation
- Business-technology alignment and maturity modeling
- Executive communication, facilitation, and change leadership
- Certifications (Preferred):
- ITIL 4 Strategist or Leader
- TOGAF / COBIT
- Prosci Change Management Practitioner
Top Skills
What We Do
DeepSource stands as a trusted partner for businesses seeking cutting-edge AI services in computer vision, natural language processing, and predictive analytics. With a particular focus on Arabic NLP and ChatGPT bot development, DeepSource is dedicated to empowering companies with groundbreaking solutions that streamline operations, optimize workflows, and enhance user experiences. Our commitment to excellence is evident in our approach to addressing a wide range of AI needs, from hiring top talent and managing end-to-end AI projects to providing tailored consulting and comprehensive training programs. DeepSource's team of experts is equipped with extensive knowledge and experience in various AI technologies, which enables them to develop and deploy advanced solutions across multiple industries. Our adaptive strategies and innovative methodologies allow businesses to stay competitive in today's rapidly evolving digital landscape
