Digital Transform & Business Improvement (LSP School)

About LEARN Corporation

LEARN Corporation is Thailand’s leader in lifelong-learning EdTech. Guided by our conviction that “learning opportunities can improve one’s quality of life,” we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others—advancing Thai society together.

Across 12-plus business units—including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more—we reach hundreds of thousands of learners every year. Our dream is to serve as a private “ministry of education,” upgrading education nationwide and preparing every learner for the future.

The Digital Transformation & Business Improvement role is responsible for driving process improvement, technology enablement, and operational efficiency across Corporate Functions within a large EdTech company in Thailand. These functions may include HR, Finance, Procurement, Legal, Admin, IT, Shared Services, and other business support teams.

This role acts as a Tech Enabler, Business Improvement Project Manager, and Change Agent. The successful candidate will be expected to understand business pain points, analyze existing processes, design practical solutions, coordinate with cross-functional stakeholders, and ensure that new processes, tools, or systems are successfully adopted by users.

This role is ideal for someone who can connect business processes, technology, data, people, and change management. Digital transformation in this role is not only about implementing technology, but also about improving the way the organization works in a measurable and sustainable way.

Join us and shape the next chapter of learning in Thailand.
What You’ll Drive

• This role sits at the heart of transforming how a school actually runs. You will own the digital transformation and improvement agenda for Learn Satit Pattana School — a community of roughly 500 teachers serving around 2200 students across Kindergarten–Grade 12. The core mandate is simple but high-impact: give teachers their time back. Every hour reclaimed from paperwork, attendance, grading, reporting, and administrative coordination is an hour returned to the classroom and to students. What you build here is not meant to stay in one school — the solutions, playbooks, and platforms you design are intended to scale into a repeatable model for "returning teachers to the classroom" across multiple schools in the LEARN Corporation network in the future. 
• This is a lead role that turns technology into measurable educational impact. You will be the driving force behind our mission to return teachers to the classroom for focus in personalize student progress and development plan, and the person who brings automation, data, and AI to the very heart of learning — so our schools can become the best schools: places where every student can discover their own identity, follow a personalized (individual) development plan, and grow into a genuinely happy learner. It's a rare chance to prove that operational excellence and better learning outcomes are one and the same goal. 
• To drive digital transformation and business improvement initiatives across School operation, Teacher, Student, Parent Communication Functions by improving process efficiency, reducing manual work, minimizing duplicated efforts, increasing data visibility, enhancing employee experience, and enabling the organization to operate with better systems, processes, and data.
• The role is expected to translate business problems into practical solutions and drive real adoption among users and stakeholders.
• Business Process Improvement
  • Analyze current business processes across Corporate Functions to identify pain points, bottlenecks, duplicated work, manual tasks, approval delays, and operational inefficiencies.
  • Develop current-state process maps, future-state processes, root cause analysis, and improvement recommendations.
  • Design process improvement solutions to reduce unnecessary steps, handoffs, rework, errors, and unclear ownership.
  • Work with process owners to define baseline metrics and success metrics such as turnaround time, SLA, error rate, manual effort, adoption rate, and user satisfaction.
  • Support the creation of SOPs, operating guidelines, and governance mechanisms to ensure that improved processes can be sustained over time.
• Digital Transformation & Tech Enablement
  • Act as a bridge between business users, IT, data teams, vendors, and management to translate business needs into clear requirements.
  • Analyze and recommend suitable solutions such as workflow automation, approval systems, dashboards, internal service portals, ticketing systems, integrations, productivity tools, or process redesign., AI or Automation first mindset.
  • Prepare business requirements, user stories, workflow designs, use cases, UAT plans, and implementation plans.
  • Evaluate solution options by considering business impact, user adoption, scalability, cost, complexity, and implementation effort.
  • Support pilots and MVPs, and refine solutions based on real user feedback.
  • Collaborate with IT teams or vendors to ensure solutions are designed and implemented according to business requirements.
• Project Management & Execution
  • Own or co-own digital transformation and business improvement initiatives from discovery, design, implementation, rollout, to post-implementation review.
  • Prepare project charters, project plans, milestones, RACI matrices, dependency maps, RAID logs, decision logs, and status updates.
  • Track progress, remove blockers, coordinate dependencies, and escalate key issues when necessary.
  • Manage scope, timeline, stakeholder expectations, and resource constraints to ensure successful project delivery.
  • Ensure meetings and working sessions result in clear outcomes, decisions, next steps, owners, and timelines.
  • Deliver quick wins and initiatives with measurable business or operational impact.
• Change Management & User Adoption
  • Act as a change agent to help teams understand, accept, and adopt new ways of working.
  • Analyze user groups, change impacts, and potential resistance.
  • Develop communication plans, training materials, user guides, FAQs, and adoption plans.
  • Collect feedback from users and stakeholders to continuously improve processes or solutions.
  • Measure actual adoption after rollout, including adoption rate, active usage, issue volume, user satisfaction, and process compliance.
  • Support process owners in taking ownership after implementation.
• Data, Metrics & Performance Visibility
  • Define metrics to measure the effectiveness of process improvement and digital initiatives.
  • Prepare business cases that quantify potential impact, including cost savings, time reduction, productivity gain, and error reduction.
  • Create or coordinate the creation of dashboards and reports to improve visibility for process owners and management.
  • Analyze before-and-after impact, such as time savings, cost avoidance, SLA improvement, productivity gains, or reduction of manual work.
  • Use data to support prioritization, decision-making, and stakeholder communication.
  • Prepare benefit realization reports and recommendations for the next phase of improvement.
• Cross-Functional Stakeholder Management
  • Work closely with multiple functions such as HR, Finance and Accounting, Procurement, Legal, Admin, IT, Data, Business Units, and Management.
  • Build alignment among stakeholders with different goals, expectations, and constraints.
  • Identify sponsors, process owners, users, influencers, blockers, and decision makers for each initiative.
  • Facilitate discussions to drive decisions and shared accountability.
  • Manage conflicts, trade-offs, and priorities while keeping business outcomes as the main focus.
  • Communicate effectively with different stakeholder levels, from end users and managers to IT teams, vendors, and executives.

What You’ll Bring

• Bachelor’s degree or higher in Engineering, Business, Computer Science, IT, or related fields.
• Proven experience in process improvement, business analysis, automation engineering, or AI-driven projects.
• Hands-on experience with AI tools (e.g., N8N,ChatGPT/LLM workflows), automation platforms, or low-code/no-code development.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication skills, with the ability to translate technical capabilities into business value.
• Good command of English, able to communicate effectively
• Process Mapping and Workflow Design
• Growth Mindset: Eager to learn, experiment, and adapt.
• Strategic & Analytical Thinker: Able to see the big picture while managing details.
• High Adoption Influence: Capable of guiding teams through change.
• Smart, Curious, Fast Learner: Understands complex processes quickly.
• Problem Solver: Creative in finding root causes and designing effective solutions.
• Knowledge of Lean, or continuous improvement methodologies.
• Experience developing AI/automation POCs, MVPs, or internal tools.
• Understanding of enterprise system architecture or workflow platforms and knowledge in ERP System.
• Portfolio of previous automation/AI improvements is a plus.