Digital Technology Creative Product Solutions Manager

Job Description
Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs.
As a key member of the Product Solutions team, you will build the framework, tooling and practices for digital marketing in the Identity and Access Management (IAM) product line and work with IAM product marketing teams and customers to develop, refine and implement effective product positioning, messaging materials and marketing communications.
As a Product Solutions Manager in Identity & Access Management, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.
Job responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives
• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
• Builds professional digital marketing assets and communications including websites and presentations
• Creates dashboards and reports providing analysis of asset performance
• Builds and launches marketing campaigns to ensure customers/users understand product and solution value
• Creates and maintains internal and external product materials including messaging, decks, launch materials, and narratives to accelerate the product adoption momentum
• Collaborates cross-functionally to deliver strategic messages and content through relevant internal channels
• Partners across Global Technology Product Lines to align marketing plans to strategic business objectives and milestones for customer awareness and adoption
• Utilizes market trends, competitive and user research to shape how we position our solutions, maintain and evangelize product knowledge and act as a voice of customer

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• Proven track record and passionate about creating compelling product messaging and Go-to-Market strategies that align with the needs of the customer
• Experience developing clear and compelling messaging clearly differentiates our offering and communicate superiority of our solutions
• Creativity with visual storytelling using data, dashboards, and presentation skills
• Able to pivot quickly based on changing business demands or environments
• Excellent written and verbal communication skills, including experience writing product messaging, communications, and presentations.
• Solutions-driven self-starter with the ability to manage multiple initiatives simultaneously and work well under pressure and tight deadlines
• Polished executive presence, track-record of flawless execution and delivering strong results

Preferred qualifications, capabilities, and skills

• Bachelor's degree in marketing or related field, Master's degree preferred
• Experience working in the small and medium-sized business industry or payments
• Passion for physical products/hardware and experience launching new physical products to market
• Proficient with Adobe Analytics, HTML, BitBucket, and/or GitHub skills

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.