Top Central Texas Credit Union is seeking a Digital Systems Specialist! This is your chance to join a team that has been voted one of the Best Credit Unions to work for in the nation by American Banker!
We are seeking a detail-oriented Digital Systems Specialist to support the daily maintenance, implementation, and upgrade of our online banking systems. In this role, you will ensure our digital banking suite—including Mobile Deposit, Bill Pay, e-Statements, Digital Account Opening, Member Chat, and Bonus Rewards—runs seamlessly. You will work cross-functionally across the Credit Union to test new software, troubleshoot issues, and streamline workflows, directly improving both member and staff experiences.
Key Responsibilities
- Quality Analysis & Testing: Perform QA testing for new product implementations and software upgrades; document findings and track issues through to resolution.
- Daily Tech Support: Provide day-to-day systems support for credit union staff and members across multiple digital platforms.
- Process Improvement: Identify issue trends to streamline workflows, align efficiencies, and remove operational bottlenecks.
- Monitoring & Reporting: Track monthly system activities and data to quickly identify and address anomalies.
- Cross-Functional Collaboration: Participate in cross-departmental teams, contributing creative solutions that align with the credit union's strategic objectives.
What We’re Looking For
- Problem Solvers: A passion for improving processes and systems through rigorous research and quality control.
- Technical Affinity: An interest in digital products, mobile applications, and emerging financial technology.
- Analytical Thinkers: Exceptional attention to detail combined with strong critical thinking skills.
- Adaptable Team Players: A collaborative spirit who thrives in a fast-paced, dynamic environment.
- Technical Skills: Proficiency in the MS Office Suite, particularly Word and Excel.
What we want you to know:
- Texell values our employees, our members, and our community.
- This is an exceptional opportunity to grow your fintech knowledge and provide backend office support for our staff and members.
- Texell offers an excellent benefits package, including health, dental, vision, 401K, vacation, and sick leave.
- Vacation and sick leave accruals begin on your first day, and, if not used within the year, will rollover to the next!
Skills Required
- Proficiency in Microsoft Office Suite, particularly Microsoft Word and Excel
- Strong attention to detail and critical thinking skills
- Ability to research problems and improve processes through quality control
- Interest in digital products, mobile applications, and emerging financial technology
- Collaborative and adaptable approach in a fast-paced environment
What We Do
Texell Credit Union is a not-for-profit financial cooperative founded in 1948. With over 200 employees, Texell serves approximately 50,000 members through digital service platforms and nine Central Texas branches. Texell offers a wide range of financial services to its members, and performs competitor research weekly to ensure it is offering the best rates in the state to current and prospective members.
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