The Role
Manage and support the FIFA Museum's digital systems and IT infrastructure, act as main liaison with FIFA, gather business requirements, coordinate implementations, support CMS and website enhancements, oversee Salesforce administration and Marketing Cloud, deliver data analysis and dashboards, maintain IT asset and license compliance, and contribute to agile delivery and continuous improvement.
Summary Generated by Built In
The FIFA Museum celebrates and safeguards football heritage and culture to share the magic of the game with the entire world. With exceptional exhibitions, unique original objects, fascinating stories, multimedia and interactive experiences as well as thought-provoking cultural and educational programs, the home of football history is a lively and passionate platform for fans and visitors to meet, connect and engage with each other.
We are looking for a Digital Systems Coordinator 80-100% with immediate effect or by arrangement.
Key Responsibilities
- Managing and supporting the FIFA Museum’s day-to-day digital systems and IT infrastructure, including SecuTix, Simply X, Salesforce, Museum+, Contentful, Eptura Engage and Momentus
- Acting as the main contact for digital and ICT matters between the FIFA Museum and FIFA, ensuring alignment on systems, policies, shared platforms and preferred partners
- Gathering business requirements, translate them into development priorities, and coordinate implementation with external providers
- Supporting website and CMS enhancements as well as technology set-ups for exhibitions and events
- Maintaining IT asset inventories, software licences, and compliance with cybersecurity and data protection standards
- Contributing to agile delivery processes, including planning, reviews and implementation follow-up where required
- Overseeing Salesforce administration and development, including user access, maintenance and business-driven enhancements
- Supporting Salesforce Marketing Cloud maintenance and provide training to business users
- Delivering data analysis, dashboards and reporting to support business performance and decision-making
- Collaborating across teams and contribute to the continuous improvement of the FIFA Museum’s digital ecosystem.
Skills, Knowledge & Expertise
- Bachelor’s degree in business, computer science, engineering or a related field with 1-3 years of relevant professional experience
- Strong communication and presentation skills, with the ability to build effective cross-functional relationships
- Experience with client-centric design principles and a solid understanding of UX/UI, system design and software development concepts
- Knowledge of Scrum and agile ways of working
- Proficiency in data analytics tools and techniques
- Strong understanding of Salesforce operations, including Salesforce Marketing Cloud, or a willingness to learn
- Experience delivering large-scale digital development projects and creating BI dashboards and data visualisations
- Very good written and spoken language skills in English; any additional language would be an advantage
- Proactive, creative and solution-oriented, with a strong sense of ownership
- Flexible and adaptable, with the ability to respond effectively in a fast-paced environment
- Strong collaborative mindset and the ability to work across teams and functions
- Clear and effective communicator, able to convey and interpret information accurately
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
Skills Required
- Bachelor's degree in business, computer science, engineering or related field with 1-3 years relevant experience
- Experience with SecuTix, Simply X, Museum+, Contentful, Eptura Engage, Momentus or similar digital/museum platforms
- Strong understanding of Salesforce operations and administration, including Salesforce Marketing Cloud (or willingness to learn)
- Proficiency in data analytics tools, BI dashboards and data visualisation
- Experience delivering large-scale digital development projects and coordinating external providers
- Knowledge of Scrum and agile ways of working
- Experience with website and CMS enhancements and technology setups for events/exhibitions
- Strong communication and presentation skills; ability to build cross-functional relationships
- Very good written and spoken English
- Additional language(s)
- Proactive, creative, solution-oriented with strong sense of ownership and collaboration
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The Company
What We Do
FIFA (Fédération Internationale de Football Association) is the international governing body for association football, futsal, and beach soccer. It is responsible for organizing major international tournaments, such as the World Cup, and works to grow the game globally, promote inclusivity, and advocate for integrity and fair play. Headquartered in Zurich, Switzerland, it oversees 211 national associations and invests in football development worldwide to ensure the sport remains accessible and beneficial to all.
