The Role
Provide technical support and administration for digital banking channels (mobile, internet, agency), implement and roll out tested business solutions, manage Linux servers and system documentation, coordinate with IT Security on SSL/encryption, deliver user training, and ensure SLA compliance with vendors.
Summary Generated by Built In
Key Responsibilities; -
- Provide technical support for existing Agency, Mobiloan, Internet Banking, Mobi, C2B, MTS, Channel Manager systems (herein later referred to as Digital Channels) and implementation of related projects.
- Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
- Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
- Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.
- Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
- Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies
- Continuously analyze user requirements to develop and provide solutions
- Enhance and develop new channels for delivering services to customers
- Maintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions.
- Ensure compliance of SLAs with system vendors.
The Person
For the above position, the successful applicant should have the following:
- Bachelor’s Degree in IT/Computer Science/Mathematics.
- Professional qualification/Certification in ITIL, Linux Oracle Database administration is an added advantage.
- Master’s degree in any computer or business related, Project Management is an added advantage.
- 3 years’ work experience in IT role, with at least:
- 2 year experience in Digital Channels (Mobile Banking, Internet Banking, Agency Banking) administration.
- 2 years’ experience in Linux Server Administration.
- 1-year experience in IT Projects and Business analysis.
- 1-year experience in Change Management is an added advantage.
Skills Required
- Bachelor's Degree in IT, Computer Science, or Mathematics
- Professional certification in ITIL
- Certification or experience in Linux administration
- Oracle Database administration (certification or experience)
- Master's degree in computer or business related field or Project Management
- Minimum 3 years work experience in an IT role
- At least 2 years experience administering Digital Channels (Mobile Banking, Internet Banking, Agency Banking)
- At least 2 years experience in Linux Server Administration
- At least 1 year experience in IT projects and business analysis
- 1 year experience in Change Management
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The Company
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
