The Role
Coordinates digital support, library, and learning resource services across college sites. Responsibilities include staff scheduling, service desk monitoring, IT ticket escalation, customer communications, resource development, asset record checks, and compliance with safeguarding, health and safety, and security policies. The role also supports departmental finance administration and procurement activities.
Summary Generated by Built In
Permanent contract, 37 hours per week
Term Time Only OR 52 weeks per year
Salary is full time equivalent
Interviews - Week of 28/9
Bath College seeks a personable and organised Digital Support & Learning Resources Coordinator. The postholder will coordinate the day-to-day activities of our Digital Support & Learning Resources team which delivers library and first-line IT support services across the college. They will also provide broader support to the IT & Learning Resources department, administering finance systems for a busy budget that supports procurement of a range of business and educational products. This is a great opportunity for an experienced librarian or helpdesk technician to step into a more senior role. Previous experience across both libraries and IT is not essential, and training will be provided by our supportive and friendly team to support the postholder to cover the breadth of the role.
Bath College is an inclusive education and training community, providing learning for people with a wide range of abilities from a far-reaching area, from entry level to Level 5 programmes. We are committed to meeting the needs of all our students. This is a very exciting time to join the College.
Term Time Only OR 52 weeks per year
Salary is full time equivalent
Interviews - Week of 28/9
Bath College seeks a personable and organised Digital Support & Learning Resources Coordinator. The postholder will coordinate the day-to-day activities of our Digital Support & Learning Resources team which delivers library and first-line IT support services across the college. They will also provide broader support to the IT & Learning Resources department, administering finance systems for a busy budget that supports procurement of a range of business and educational products. This is a great opportunity for an experienced librarian or helpdesk technician to step into a more senior role. Previous experience across both libraries and IT is not essential, and training will be provided by our supportive and friendly team to support the postholder to cover the breadth of the role.
Bath College is an inclusive education and training community, providing learning for people with a wide range of abilities from a far-reaching area, from entry level to Level 5 programmes. We are committed to meeting the needs of all our students. This is a very exciting time to join the College.
If you feel you can make a positive contribution, please complete the application form, making sure you detailing how your qualifications, skills and experience meet the requirements of the role.
The job posting can close as soon as sufficient applications have been received.
Key Responsibilities
- Coordinate Digital Support & Learning Resources Services
- Create appropriate schedules to deploy staff ensuring that services are provided to all sites throughout advertised times.
- Monitor the Service Desk system to ensure timely resolution of incidents and requests or escalate to the Senior IT Engineer where deadlines are at risk of being breached.
- Act as a point of escalation for first-line staff handling IT tickets, providing guidance on next steps, directing incidents to IT Engineers, or creating change requests / problems as appropriate.
- Work with curriculum managers, tutors, course teams, and service providers to identify and develop appropriate resources and services to support effective teaching and learning.
- Communicate service changes, times of planned maintenance, and information about unplanned outages to customers.
- Coordinate ongoing asset checks to ensure recorded location of assets is accurate and any exceptions are investigated and resolved.
- Ensure that services are delivered effectively with regard to safeguarding, health & safety, and security policies, reporting incidents appropriately.
Please see attached for the full Job Description
Skills, Knowledge and Expertise
- Level 4 qualification
Please see attached for the full Person Specification
Staff Benefits
- One Selfie Day per year
- Contributory salary pension scheme (Local Government Pension)
- Continuing Professional Development for all staff
- Laptop Salary Sacrifice Scheme
- Cycle to Work Scheme
- Private Healthcare Scheme
- £500 Refer a friend and earn a reward
- Subsidised cafes - at both campuses
- Employee Assistance Programme – Staff have access to this programme. It is a free and strictly confidential short-term counselling and support service (up to six meetings after an initial assessment session with a qualified counselor)
- The College offers an eye sight test for anyone who meets the criteria as described within the Health and Safety (Display Screen Equipment) Regulations.
- Progressive family friendly policies (exceeding statutory requirements) that supports a health work/life balance, all staff are entitled to request flexible working.
- Discounted treatments at the Academy, Bath Campus
- Free parking at the Somer Valley Campus in Radstock
About
Welcome to Bath College, a vibrant and successful College with two campuses, one in the centre of Bath and one in the rural setting of Radstock.We pride ourselves on providing training for the region’s future workforce by offering courses in both vocational and traditional academic subjects to students from across Bath, Bristol, Somerset, Wiltshire and beyond.
Skills Required
- Level 4 qualification
- Experience as a librarian or helpdesk technician
- Ability to coordinate digital support and learning resource services
- Ability to monitor and escalate service desk incidents and requests
- Ability to communicate service changes, maintenance, and outages
- Ability to support safeguarding, health and safety, and security procedures
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The Company
What We Do
Bath College is a further education college in the centre of Bath, Somerset and in Westfield, Somerset, England. It provides innovative training to develop skills, inspire individuals, enrich the wider community and encourage all to achieve and progress.
